
Customer Advisor
6 days ago
Customer Advisor
Etsimme maksukorttien asiakaspalveluun useampaa työntekijää vakituiseen kokoaikaiseen työsuhteeseen 17.3.2025 alkaen.
Asiakaspalvelumme tapahtuu monikanavaisesti niin puhelimen, sähköpostin kuin chatin kautta, erään Suomen suurimman pankin asiakkaille. Toivomme, että olet palveluhenkinen ja pystyt hoitamaan vaikeitakin asiakaspalvelutilanteita itsenäisesti.
Muiden tiimiläisten lisäksi sinua on tukemassa työnaloituksessa perehdyttäjäsi sekä esihenkilösi. Olemmekin saaneet työntekijöiltämme hyvää palautetta kattavasta perehdytysjaksosta.
Päivittäiset työtehtävät
- Autat asiakkaita heidän maksu-/luottokortteihin liittyvissä asioissa, kuten uuden kortin tilaamisessa, kortin toimimattomuuden syyn selvityksessä tai kortin sulkemisessa.
- Tarjoat laadukasta ja tehokasta asiakaspalvelua puhelimitse, sähköpostitse ja chatin välityksellä Worldlinen määriteltyjen palvelutasojen puitteissa.
- Tarjoat asiakkaalle aina hänen tarpeitaan vastaavia palveluita. Asiakaspalvelun ohella sinulla on myös lisämyyntimahdollisuus.
- Työvuorosi sijoittuvat kello 6-22 välille. Ajoittain vuoroja voi olla myös viikonloppuisin.
- Toimistomme sijaitsee Helsingin Vallilassa. Osan vuoroista voit tehdä etänä.
Ketä etsimme?
Odotamme, että sinulla on jonkin verran kokemusta asiakaspalvelusta ja haasteiden selättämisestä sekä tavoitteiden saavuttamisesta. Toivomme sinulla myös olevan:
- Hyvät kommunikaatiotaidot
- Nautit työskentelystä nopeatempoisessa ympäristössä ja tehtävien priorisointi ei tuota sinulle ongelmia
- Pidät ongelmien ratkaisemisesta ja työskentelytapasi on proaktiivinen
- Tunnistat asiakkaiden tarpeet ja vastaat niihin luotettavasti, tavoitteenasi luoda mahtava asiakaskokemus
- Olet hyvä omaksumaan muuttuvia ohjeistuksia ja tapoja työskennellä.
- Kykenet työskentelemään useiden IT-järjestelmien kanssa
- Omaat tavoitteellisen työskentelytavan ja ymmärrät palautteen merkityksen.
Työsuhde-edut
Pohjapalkka tehtävään on 2448€/kk + ICT alan TES mukaiset lisät
Lisäksi tarjoamme sinulle myös seuraavat edut:
- Lounas- ja kulttuuriedut
- Vapaa-ajan ryhmätapaturmavakuutus
Emme malta odottaa saavamme kuulla sinusta lisää Lisätietoja tehtävästä antaa rekrytoija Laura Vänskä: laura.vanska@worldline.com. Aloitamme haastattelut jo hakuaikana ja palkkaamme tehtävään heti sopivan henkilön löydyttyä. Tehtävä edellyttää suppean taustatietojen selvityksen, luottotietotarkistuksen sekä huumausainetestin suorittamista.
Worldline on Euroopan johtava ja maailman neljänneksi suurin digitaalisten maksujen välittäjä sekä tarjoaja. Worldlinen palveluksessa toimii yli 18 000 työntekijää yli 40 eri maassa. Teknologiamme tarjoaa joka päivä luotetun infrastruktuurin miljoonille ihmisille ja yrityksille ympäri maailmaa. Mikäli olet innostunut ja motivoitunut asiakasneuvoja, joka haluaa tarjota maailman parhaita maksamisen palveluita asiakkaillemme - liity mukaamme
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