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Technical Support Expert

2 weeks ago

Helsinki, Uusimaa, Finland LeadDesk Full time

Why Work With Us

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We offer a unique opportunity to join a leading European provider of cloud-based contact center solutions. As a Service Operations Engineer, you'll play a crucial role in ensuring the stability and scalability of our platform.

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Your Key Responsibilities

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  • Ensure the reliability and performance of our platform through proactive monitoring and maintenance.">
  • Provide timely and effective support for critical incidents, collaborating closely with our engineering and support teams.">
  • Develop and maintain monitoring systems and incident response documentation to improve operational efficiency.">
  • Work collaboratively with our development and infrastructure teams to enhance platform reliability, performance, and scalability.">

About You

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  • A minimum of 1-2 years of experience in a related field, such as SRE, System Administration, or Tier 2 or higher technical support.">
  • Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.">
  • Excellent communication and teamwork skills, with the ability to work effectively in a fast-paced environment.">
  • Fluency in English, both spoken and written, and willingness to participate in on-call rotations.">