Technical Support Coordinator

5 days ago


Espoo, Uusimaa, Finland Metso Full time

Join Our Team

Metso is seeking a highly motivated and customer-focused individual to join our Global Product Technical Support Automation team as a Summer Trainee.

As a member of our team, you will have the opportunity to develop your expertise in automation, collaborate with professionals worldwide, and contribute to positive change within Metso.

The role offers great opportunities for growth and learning, including working on real-life technical support issues and developing technical instructions.

Key Responsibilities:

  • Collaborate with global product tech support team automation members and Metso process analyzer specialists worldwide.
  • Assist in resolving daily real-life technical support issues and creating technical instructions.
  • Develop and organize technical support documentation for analyzers.
  • Participate in the implementation and testing of an AI chatbot for technical support.

Requirements:

  • Pursuing a higher degree in fields such as Automation, IT, or Software.
  • Customer-focused and innovative, with excellent problem-solving skills.
  • Capable of working both independently and as part of a team.
  • Basic knowledge of automation, PC controllers/software, or electronics is an asset.
  • Interest or experience in developing AI implementations with MS 365 Copilot/GPT-4 is an advantage.
  • Fluent in written and spoken English; about 50% of colleagues also speak Finnish.


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