IT Support Specialist

5 days ago


Espoo, Uusimaa, Finland SMART EDGE CONSULTANCY PRIVATE LIMITED Full time

Job Summary:

We are seeking a highly skilled and experienced IT Support Specialist to join our team at SMART EDGE CONSULTANCY PRIVATE LIMITED. As an IT Support Specialist, you will be responsible for providing technical assistance and support to customers in resolving various issues related to hardware and software.

About the Role:

  • You will interact with customers to gather functional and technical requirements.
  • Fulfill Service Requests and resolve Incidents related to End User Devices.
  • Meet deadlines and deliver high-quality results.
  • Proactively prevent issues and identify solutions.
  • Stay up-to-date with new technologies and tools.
  • Suggest improvements and value-added ideas.

Key Responsibilities:

Configuration and Troubleshooting:

  • Configuration of Handheld Terminals, Thermal Label Printers, Barcode Scanners, etc.
  • PBX and VOIP configuration and troubleshooting.

Technical Expertise:

  • Custom imaged workstations used in factories.
  • Networking devices monitoring, troubleshooting, configuration, and physical setup.
  • Server equipment monitoring, troubleshooting, configuration, and physical setup.
  • Knowledge document creation and maintenance.
  • End User technical issue handling.
  • Incident Management Process experience.
  • End User Device installation, configuration, diagnosis, and troubleshooting.
  • Print environment creation, configuration, troubleshooting, and physical setup.
  • CMDB asset management and timely updates.
  • SCCM, Intune, and ServiceNow knowledge.
  • Mobile Phone and Tablet management using Intune.
  • Escalation and issue resolution.
  • SLA completion within timelines.
  • Customer environment understanding and process adherence.
  • Workstation fault diagnosis and replacement.
  • Asset Lifecycle process knowledge.
  • AUDIO AND VIDEO CONFERENCE EQUIPMENT CONFIGURATION, TROUBLESHOOTING, AND PHYSICAL SETUP


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