Senior Manager, Consumer Experience

7 days ago


Helsinki, Uusimaa, Finland Wolt Full time

We are seeking an experienced Operations and Strategy Lead to join our Growth Initiatives team. The ideal candidate will have a strong background in consumer experience and be able to develop and execute strategies that drive growth and best-in-class customer experience.

The successful candidate will conceive and lead development projects in the domain, taking full ownership of driving initiatives to fruition and tangible results. This includes leading cross-team projects that drive step-change improvements in how we do Pricing and Incentives, tracking key performance indicators, running experiments, and analyzing results to inform decision-making.

As a Senior Manager, you will collaborate with General Managers and their teams to ensure our Pricing & Incentives execution is aligned with local strategy and competitive landscape across 25+ markets. You will also roll-out and optimize new product features, ensuring they perform as intended and guiding further development based on customer feedback.

The ideal candidate will have 3+ years of relevant experience preferably in pricing and/or incentives in a comparable industry, strategy & operations in a top-tier tech/platform company, or management consulting. They should possess problem-solving skills, people & project management skills, drive, ownership, and independence, analytical skills, business acumen, and an eye for superb user experience.



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