
Quality Assurance Specialist
3 days ago
We're a revolutionary tech company transforming the hospitality industry with a unique approach to sustainable hospitality.
We provide climate-neutral apartments in Europe's most desirable neighborhoods, combining the best of hotels and short-stay rentals.
The RoleAre you a detail-oriented and guest-centric individual who thrives on delivering exceptional experiences? Do you have a passion for the hospitality industry and a keen eye for detail?
As a Hospitality Operations Specialist, you will be responsible for conducting housekeeping quality audits to maintain our exceptionally high cleaning standards and managing our partnerships with suppliers.
In this role, you will:
- Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
- Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
- Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
- Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
- Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
- Establish, improve, and implement Bob's standard operating procedures.
- Manage Health & Safety compliance within your assigned property.
We're looking for someone with:
- Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
- A passionate customer service-driven attitude for delivering world-class guest experiences.
- Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues.
- Excellent communication and time management skills.
- Keen attention to detail.
- Fluency in English.
We provide:
- The opportunity to shape a young and dynamic tech company with huge growth ambitions.
- An employee share option plan.
- Unlimited holidays.
- Free nights and generous discounts at Bob W locations.
- Oliva mental well-being platform access.
- Wellness and sports compensation.
- Development and growth opportunities along with an L&D budget.
- Regular team events.
- A smart and highly motivated team with a multicultural, diverse, and rewarding work environment.
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