Quality Assurance Specialist

3 days ago


Helsinki, Uusimaa, Finland Bob W UK Full time
About Bob W

We're a revolutionary tech company transforming the hospitality industry with a unique approach to sustainable hospitality.

We provide climate-neutral apartments in Europe's most desirable neighborhoods, combining the best of hotels and short-stay rentals.

The Role

Are you a detail-oriented and guest-centric individual who thrives on delivering exceptional experiences? Do you have a passion for the hospitality industry and a keen eye for detail?

As a Hospitality Operations Specialist, you will be responsible for conducting housekeeping quality audits to maintain our exceptionally high cleaning standards and managing our partnerships with suppliers.

In this role, you will:

  • Provide world-class experiences for our guests, ensuring that when they travel, they choose Bob over just booking a hotel.
  • Be the go-to troubleshooter for reactive operations tasks, swiftly resolving any issues that arise.
  • Conduct thorough housekeeping quality audits to maintain our ridiculously high cleanliness standards for guests and effectively manage our supplier partnerships.
  • Perform property inspections to proactively plan and execute maintenance works, ensuring our product maintains its high-quality standards.
  • Challenge conventional practices, pushing yourself and our teams to recognize best practices and identify opportunities for operational enhancements.
  • Establish, improve, and implement Bob's standard operating procedures.
  • Manage Health & Safety compliance within your assigned property.
Our Ideal Candidate

We're looking for someone with:

  • Preferably, 1+ year of experience in the hospitality industry, specifically in apart-hotel or operations roles.
  • A passionate customer service-driven attitude for delivering world-class guest experiences.
  • Strong problem-solving skills, with the ability to proactively anticipate and address potential operational issues.
  • Excellent communication and time management skills.
  • Keen attention to detail.
  • Fluency in English.
What We Offer

We provide:

  • The opportunity to shape a young and dynamic tech company with huge growth ambitions.
  • An employee share option plan.
  • Unlimited holidays.
  • Free nights and generous discounts at Bob W locations.
  • Oliva mental well-being platform access.
  • Wellness and sports compensation.
  • Development and growth opportunities along with an L&D budget.
  • Regular team events.
  • A smart and highly motivated team with a multicultural, diverse, and rewarding work environment.


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