
IT Service Delivery Manager Lead
2 days ago
We are seeking an experienced IT Service Delivery Manager & OPS Engineer to ensure smooth and continuous operation of our client's production environments.
This role requires a blend of technical expertise with leadership and communication skills to drive operational excellence, manage service delivery, and collaborate with stakeholders across all levels.
Main Responsibilities:
- Define and implement OPS and Site Reliability Engineering (SRE) practices, treating operations as if they are software-focused, with an emphasis on cloud environments.
- Actively monitor and seek improvements in site uptime, mean-time-to-incident resolution, and process efficiency.
- Ensure technology is effectively aligned with business needs and automate relevant processes.
- Conduct cost analysis, debugging, and predictive tasks to maintain operational excellence.
- Establish and enhance service observability and monitoring continuously.
- Maintain documentation and runbooks for third-party support services.
- Oversee production processes, including incident response management.
- Lead post-incident reviews to foster continuous improvement.
- Implement and refine best practices for OPS.
- Collaborate with the security team to execute security-related processes effectively.
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IT Service Delivery Manager
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Espoo, Uusimaa, Finland Lokki Henkilöstöpalvelut Oy Full timeWe are seeking an experienced IT Service Delivery Manager & OPS Engineer for our client.We are seeking an IT Service Delivery Manager & OPS Engineer to ensure smooth and continuous operation of our client's production environments. In this role, you will blend technical expertise with leadership and communication skills to drive operational excellence,...
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