IT Service Delivery Manager Lead

2 days ago


Espoo, Uusimaa, Finland Lokki Henkilöstöpalvelut Oy Full time
Job Description

We are seeking an experienced IT Service Delivery Manager & OPS Engineer to ensure smooth and continuous operation of our client's production environments.

This role requires a blend of technical expertise with leadership and communication skills to drive operational excellence, manage service delivery, and collaborate with stakeholders across all levels.

Main Responsibilities:

  1. Define and implement OPS and Site Reliability Engineering (SRE) practices, treating operations as if they are software-focused, with an emphasis on cloud environments.
  2. Actively monitor and seek improvements in site uptime, mean-time-to-incident resolution, and process efficiency.
  3. Ensure technology is effectively aligned with business needs and automate relevant processes.
  4. Conduct cost analysis, debugging, and predictive tasks to maintain operational excellence.
  5. Establish and enhance service observability and monitoring continuously.
  6. Maintain documentation and runbooks for third-party support services.
  7. Oversee production processes, including incident response management.
  8. Lead post-incident reviews to foster continuous improvement.
  9. Implement and refine best practices for OPS.
  10. Collaborate with the security team to execute security-related processes effectively.


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