Customer Service Specialist

5 days ago


Helsinki, Uusimaa, Finland Frameda Oy Full time
Työtehtävän kuvaus:

Frameda Oy on kampaamoalan tuotteiden maahantuonti- ja tukkuyritys. Edustamiamme brändejä ovat mm. KEVIN.MURPHY, K18Hair, Living Proof, ELEVEN Australia, Davines, Pastell ja Cocobella. Yrityksen markkinointiin ja brändeihin voi tutustua nettisivuillamme.

Haemme Asiakaspalvelutiimiimme Customer Care Specialista. Tärkeintä työtä tehdessäsi on huolehtia asiakkaidemme työarjen sujuvuudesta ja varmistaa positiivinen ja ammattimainen asiakaskokemus jokaisessa kohtaamisessa. Asiakaspalvelu tapahtuu monikanavaisesti sekä tukkumyymälässämme.

Ammatillisesti toimiva asiakaspalvelija on mukana asiakkaiden auttamisessa erilaisissa kysymyksissä sekä puhdistuksessa ja käytännön hoitoon liittyvissä kysymyksissä. Lisäksi hän osallistuu laskutuskysymyksiin, yleiskysymyksiin ja muuhun palvelutyöhön. Laskutusta ja myyntireskontran seuraaminen kuuluvat tiimin harjoittamaan työhön.

Ehdotettu koulutus:
  • Koulutukseltasi olet estenomi tai vastaava;
  • Olet tehnyt useita vuosia vaativasta asiakaspalvelutyöstä;
  • Laskutusta ja myyntireskontrasta;
  • Toimin joitakin aikaisemmin taloushallintaohjelmiston kanssa.
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