Client Satisfaction Expert

4 days ago


Espoo, Uusimaa, Finland MeetingPackage Full time

Company Overview

MeetingPackage is a software company that empowers hotels and event venues to sell, operate, and manage their Meetings & Events spaces more efficiently. Our mission is to improve the Meetings & Events booking process for meeting planners and event venues.

We're seeking a Customer Support Representative to join our Customer Success team in Finland. As a key member of our team, you'll play a vital role in ensuring customer satisfaction and driving business growth.

Your Key Responsibilities

  1. Provide exceptional customer service through various communication channels, including live chat and ticketing systems.
  2. Assist global customers in troubleshooting technical issues and guiding them step-by-step to resolve problems efficiently.
  3. Collaborate with internal teams to relay customer feedback and contribute to continuous improvements in the customer experience.

Requirements

  • A couple of years of experience in customer support or similar roles, ideally within the hotel and/or IT industry.
  • Previous experience working in hotels, preferably with an understanding of Sales & Catering (S&C) and Property Management System (PMS) software.
  • Detail-oriented and skilled in problem-solving, with a strong focus on delivering exceptional customer service and driving customer satisfaction.
  • Tech-savvy and comfortable troubleshooting customer issues while using tools like HubSpot, Slack, Gmail, and other relevant software.

Benefits

  • Competitive compensation package, including a monthly salary and options.
  • Flexible working model—remote, hybrid, or on-site—based on your preference and location.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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