CRM Consultant

We are looking for a CRM consultant who wants to create a measurable business impact for our clients. You'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty.

Who We Are

Columbia Road builds seamless and commercially effective customer journeys that create impact. We help our clients get more revenue and more customers, but also to sell better. Our tight-knit team consists of business consultants who understand software and of highly talented business-driven design and technology specialists.

Currently, we have over 20 nationalities working in the company and the official language is English. Our company spirit is one of a true start-up, but with a twist of hard-core experience. We believe in giving a lot of responsibility and freedom to our employees. Diversity, equity, and inclusion are at the heart of our essence and everyone at Columbia Road is committed to these values.

Columbia Road has grown from 0 to over 150 exceptionally talented people in 6 years and in two countries. We are proud of the high customer satisfaction we have achieved as a result of focusing on people and creating concrete, measurable business impact for our clients every day.

The Job & What You'd Be Working On

We are looking for a CRM consultant who has an innovative mindset towards generating growth. You will be in a key role in helping our clients grow their business. We can see a clear rise in the demand of CRM specific expertise with our clients which translates into exciting growth opportunities for you. Columbia Road is a great place to acquire a broad expertise of various business areas.

As a CRM consultant, you'll define, build and optimise CRM and customer data solutions that drive lead generation, sales growth, customer service experience, and customer loyalty. For example, you can bring marketing and sales closer together by creating automated, data-driven sales practices and solutions, or digital services for customers and partners.

You are familiar with tapping into customer data and enabling data-driven marketing, sales, and service processes. You are endlessly driving to improve the customer experience at all stages of the customer journey.

We expect you to have extensive hands-on experience from implementing and operating one or more CRM tools, and to have an understanding of customer journeys and processes that drive those great customer experiences.

By nature, you are analytical and like to solve problems. You are able to bring clarity to uncertain and hectic situations. You are ambitious and results-oriented in everything you do, but you like to have fun as well.

At Columbia Road, we believe that marketing and sales should be a joint effort. Marketing is not an add-on, it's at the core of digital sales. Digital marketers and CRM experts should be working together developing digital sales. We're committed to making a change in our field.

Requirements

Skills and experience we expect you to have:

• Extensive hands-on expertise in implementing, configuring, and operating CRM platforms, such as Salesforce, HubSpot, or Microsoft Dynamics
• Analytical and curious mindset, ability to see outside the box
• Ability to quickly identify business challenges and opportunities, and create an actionable plan to address them
• Ability to communicate clearly about complex issues to both C Suite level audiences and to technical teams
• Fundamental understanding of data models and integrations
• Interest in digital sales technologies and proficiency in understanding the technical aspects of tools
• Language: professional proficiency in English

Additionally, we highly value any relevant additional skills, such as:

• Marketing Automation platforms, for example, Salesforce Marketing Cloud, Hubspot, Pardot, Marketo, Eloqua, Exponea/Bloomreach, and/or Customer.io
• Front-end development, e.g. HTML, CSS, and/or JavaScript
• Service-, UX-, and/or graphic design
• Sales development
• Analytics and business intelligence

Make sure you showcase your experience and knowledge as clearly as possible in your application, resume, and possible other attachments. We value examples and results from previous projects, and we'd love to know what concrete tools you used to get those results.

Recruitment process

The recruitment process usually has 1-3 steps during which we get to know who you are and what motivates you. You will learn more about Columbia Road and get to meet different people from our company. You'll have the opportunity to present highlights from your career and tell us about your skills, roles, and learnings.

We're committed to creating a good match between you and our organisation, and want to spend time to get it right. Sometimes, an assignment might be given to you to complete between interviews. When we're done with the face-to-face discussions, we'll contact the people you have chosen as references.

We hope to hear from you soon

PLEASE NOTE: We are currently not able to offer this position to anyone who does not have a valid working visa in Finland or an EU citizenship that allows you to work in EU countries.

Benefits

• A community-led organization with a high level of autonomy
• As a Columbia Road employee, you have the option to buy stocks of the company through the common employee share program
• A yearly bonus based on company performance (equal to all full-time Roadies)
• Recurring training and learning sessions to support your professional growth
• A diverse, equitable, and inclusive workplace
• Offices in downtown Helsinki (with gym and pool) and Tampere
• Pick the laptop, phone of your choosing
• Extensive health care services, including dental and mental health
• Insurance for travel and free-time
• Lunch benefit
• Phone benefit
• Weekly breakfasts and healthy daily refreshments
• Flexible vouchers for sports, culture, commuting, and massage
• Option to have a bicycle salary alternative as a part of total compensation
• Recurring Roadie-ideated events and activities
• Childcare services when your child falls ill
• A possibility to book the office for private events during the weekends with cleaning service included
• Compensation for working on open source or social programs in your free time

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