EMEA Cell Therapy Coordinator

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function: Customer Management

Job Sub Function: Technical Customer Service

Job Category: Professional

All Job Posting Locations: Espoo, Uusimaa, Finland, Hellerup, Capital, Denmark, Oslo, Norway, Solna, Stockholm County, Sweden

Job Description:

Our Regional EMEA Strategy & Operations Organization (ESO) is recruiting a Cell Therapy Coordinator based in The Nordics.

As a Cell Therapy Coordinator, you will play a crucial role in enhancing patient care by independently driving projects and processes that support the organization's cell therapy initiatives. This exciting position allows you to utilize your expertise to develop best-in-class policies and procedures, directly impacting patient outcomes and satisfaction. You will collaborate with management and be at the forefront of innovative therapies, making a meaningful difference in the lives of patients while advancing the field of regenerative medicine.

Key Responsibilities:

• Local and regional CAR-T team membership and collaboration:
• Support one (or more) Operating Company as primary CTC
• Act as a local CAR-T expert on CAR-T operations and logistics
• Direct any special situations to relevant Nordic team and functions and regional stakeholders and provide status updates
• Contribute to the regional CTC team by sharing local experiences and best practices
  • Support to treatment centers for case management:
  • Collaborate with Nordic team to support the onboarding of the treatment site on the case management IT platforms, ensuring the right stakeholders get the right information
  • Collaborate with site stakeholders, especially nurse coordinator, apheresis team and pharmacist to coordinate all CAR-T related operations including the delivery and receipt of the final manufactured product in strong collaboration with Nordic CTALs
  • Support patient enrolment by verifying completeness of information through the case management platform
  • Assist the process from ordering, cell processing, cell transportation and delivery
  • Collaborate with internal stakeholders to solve issues in ordering or manufacturing according to company policies
  • Support rescheduling and cancellations when needed
  • Proactively communicate with sites, leveraging the internal IT platform, and address sites' queries
  • Ensure coordination with back up CTC in case of absence
    • Enable synchronization of patient and cell journey:
    • Proactively check and facilitate order processing by collaborating with J&J IM stakeholders (Supply Chain, Customer Service, CTAL…)
    • Coordinate cell pickup and delivery in collaboration with vein-to-vein and based on site preferences
    • Oversee the cells status location and timelines and communicate frequently on any changes or delays
      • Ensure positive customer experience:
      • Collect and communicate issues / requests received from customers, coordinate triaging and resolution of issues related to day-to-day site operations, IT platform, patient journey or others
      • Along with the Nordic CTAL, serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved
        • Ensure operational performance and fulfilment of obligations:
        • Understand key supply chain processes, such as SC planning, delivery and enablement
        • Confirm labelling and documentation requirements
        • Coordinate with the Nordic CTAL and CAR-T EMEA COE to communicate site demands regarding manufacturing slot availability
        • Liaise with Nordic Medical Affairs Cell Therapy to ensure right information and support is provided for adverse event reporting
        • Provide insights to the Nordic Cell Therapy Team and regional teams into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process
        • Timely report any issues to the appropriate stakeholders and routes (e.g. system bugs, Product Quality Complaints or Escalations)

Accountabilities:

• Be up to date with technical and compliance-related training on CAR-T and myeloma
• Act in full compliance with relevant local and regional regulations and SOPs, in particular:
  • Data privacy
  • HCBI / promotional rules
  • ATMP regulations
  • Quality
  • Company SOPs
  • Pharmacovigilance
• Be ready to support any audit or inspection from local health authorities
• Support patient treatment by providing guidance and coordination with Janssen operations, verifying completeness and documentation of information, and addressing any unusual request by routing to local or regional stakeholders as needed
• Strong collaboration with Nordic Cell Therapy Account Lead (CTAL)
• Update internal case management platform with the latest case information and share reports with internal stakeholders when needed
• Dotted-line to the Nordic Business Unit Lead, Cell Therapy

Collaborate with:

• Nordic Medical Affairs Cell Therapy, commercial, customer service, quality, finance teams
• Nordic legal and healthcare compliance
• EMEA Centre of Excellence, supply chain, quality, cell therapy commercial operations
• Support to hospital sites:
  • Primary contact: Nurse coordinator, apheresis & cell lab team, pharmacist
  • Secondary contacts: CAR-T physician, CAR-T team, IT, hospital manager

Language Proficiency:

• Fluent in one of the Nordic languages: ability to communicate effectively with internal & external stakeholders.
• Proficient in English: Capable of interacting with regional and international teams, and understanding documentation and policies.
• Additional Languages: Proficiency in any other language is a plus.

Experience:

• Relevant Background: Prior experience in cell therapy, biotechnology, or pharmaceutical operations is preferred
• Project Management: Proven experience in leading projects and collaborating within cross-functional teams
• Healthcare Coordination: Exposure to case management or experience working with treatment centers and healthcare professionals is a nice to have.

Soft Skills:

• Communication Skills: Strong verbal and written communication abilities to convey information clearly and optimally to diverse stakeholders.
• Interpersonal Skills: Ability to build and manage relationships with medical professionals, and internal teams, fostering teamwork and collaboration.
• Problem-Solving: Proactive in identifying issues and implementing solutions to enhance operational efficiency and patient care.
• Organizational Skills: Strong ability to manage multiple tasks and priorities in a fast-paced environment while ensuring compliance with regulations and protocols.
• Adaptability: Willingness to embrace change and navigate the complexities of cell therapy operations and regulations.

Location: The position must be filled in the Nordics to address specific local responsibilities and will report into the EMEA Strategy & Operations Organization (ESO).