Customer Support

6 days ago

Helsinki, Uusimaa, Finland Invesdor Full time €30,000 - €60,000 per year
Short descriptionWe are looking for you

We are looking to strengthen our Helsinki office with a part-time Customer Support & Community Assistant who wants to grow with us.

You will be responsible for

As Customer Support & Community Assistant, you are one of the first points of contact for our Finnish investors. You support them during the investment process, help them with questions about the platform, and make sure they feel welcome and well taken care of.

At the same time, you help to build and nurture our Finnish investor community together with our international team in Finland, Germany and the Netherlands.

Your main tasks

  • Answer investor questions by phone, chat and mail in a friendly and clear way
  • Help investors with practical steps such as registration, identification and payments
  • Support investors to complete the investment process 
  • "Perform back-office tasks, e.g., processing customer withdrawal requests, completing identification steps, and maintaining/updating customer details Collect feedback from investors and share it with the team
  • Support improvements for the Finnish investor journey and help expand self-service options (e.g., FAQs, guides, templates). 
  • Develop re-activation measures for inactive investors
  • Support small community activities, such as online Q&A sessions, webinars or investor info mails for the Finnish market
You will receive training and support from our experienced international team, so you do not need to know everything about investing from day one.

What we offer


•    A part-time role of about 20 hours per week that fits well next to your studies

•    Flexible working hours within agreed time frames

•    Training and onboarding in retail investing

•    A modern office in the heart of Helsinki with the possibility for occasional remote work

•    The opportunity to build and strengthen the Invesdor community in Finland

•    An international team that values collaboration, openness and learning

•    Fair compensation and room to grow your responsibilities over time

To be successful in this role you will need

This role is ideal for a student who wants to gain work experience in a professional, international environment.
You might recognise yourself in this:

  • You currently study hospitality, business, tourism, communications or another service-oriented field
  • You enjoy helping people and like to create a positive experience
  • You communicate clearly and politely, also when something is complex or stressful
  • You are accurate and organised, and you are comfortable working with digital tools
  • You are curious about investing, finance or business and would like to learn more
  • You speak Finnish fluently and you have good written and spoken English. Swedish is seen as an advantage
  • Experience in customer service, hospitality, reception work or similar and interest in investing is a plus, but not a strict requirement if you are motivated and willing to learn.
Interested?
Do you see yourself in this role and want to help us build a stronger investor community in Finland?
Send your application (short cover letter and CV) to  and let us know:
  • Why this role interests you
  • Your current study program, transcripts and study year
  • Your availability (start date and preferred weekly hours)
We look forward to hearing from you 

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