Salesforce Technical Support Specialist

1 month ago


Helsinki, Uusimaa, Finland Stora Enso Full time
Salesforce Technical Support Specialist

We are seeking a skilled Salesforce Technical Support Specialist to join our team in the Packaging Materials division's Commercial Excellence IT and Digitalization Organization. This team collaborates to ensure the smooth operation, optimization, and continuous improvement of Salesforce and other applications within the organization.

In this key role, you will focus on troubleshooting, resolving issues, and providing business support for our Salesforce platform and PROS (Price management application). Tasks include providing technical support, documentation, reporting and analytics, and foremost collaboration with other teams. Supporting user training as needed.

This role is expected to last for 6 months. You will report to the Product Manager and be part of our diverse working culture which supports you in exploring new perspectives and developing professionally.

About the Role

The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, and the ability to communicate effectively with users across the organization. Key qualifications:

  1. Bachelor's degree in computer science, Information Technology, or a related field, or equivalent practical experience.
  2. 3+ years of experience in technical support for Salesforce or similar CRM systems.
  3. Strong understanding of Salesforce functionalities, including apex programming, data modeling, and reporting tools.
  4. Salesforce Certification is preferable and seen as a benefit or other relevant Salesforce certifications.
  5. Excellent problem-solving and analytical skills.
  6. Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.
  7. Experience with Salesforce integrations and third-party applications is a plus.
  8. Ability to work effectively in a team environment and manage multiple tasks simultaneously.

What We Offer

You will contribute to a more sustainable world, as we believe that anything made from fossil-based materials today can be made from a tree tomorrow. Sustainability and innovation are at the core of our strategy. To keep you going safely, we support your physical and mental wellbeing.

How to Apply

Please submit your application via our recruitment tool. We welcome applicants from diverse backgrounds and follow non-discriminatory practices.

Stora Enso is a global leader and expert in circular packaging providing premium packaging materials based on virgin and recycled fiber. We help customers replace fossil-based materials with low-carbon, renewable and recyclable alternatives for their food, beverage and transport packaging with a wide selection of base boards and barrier coatings.



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