Site Reliability Engineering Manager

4 weeks ago


Helsinki, Uusimaa, Finland Nordhealth Full time
About Nordhealth

Nordhealth is a global healthcare software company that empowers veterinary and therapy professionals to provide the best possible care experiences to their patients. With over 20 years of experience in healthcare and veterinary software, we have built a reputation for delivering innovative solutions that improve the daily lives of healthcare professionals.

Our products are used daily by over 50,000 professionals in clinics and hospitals across 30+ countries. We are a remote-first company, headquartered in Helsinki, Finland, with a diverse team of 400+ employees working from around the world.

About the Role

We are seeking a dedicated Site Reliability Engineering Manager to join our team. As a Site Reliability Engineering Manager, you will play a critical role in ensuring the reliability, performance, and scalability of our cloud-based veterinary practice management software, Provet Cloud.

Provet Cloud is designed to help veterinary practitioners save time so they can devote more attention to caring for their patients and to make managing a veterinary practice more efficient and simpler. It offers features for appointment scheduling, electronic medical records, inventory management, billing, and communication within the veterinary team.

The Site Reliability Engineering Manager will be responsible for bridging the gap between development and operations by applying software engineering principles to infrastructure and operational challenges. This includes mentoring and planning of automating our infrastructure to accommodate higher loads resulting from increased usage and monitoring the cloud hosting costs to keep them at a proper level as our user base expands.

Key Responsibilities
  • Lead, mentor, and support the SRE team members.
  • Oversee the monitoring, alerting, and troubleshooting of system issues.
  • Ensure high availability and reliability of production systems and services.
  • Coordinate response to system incidents and outages.
  • Perform post-incident reviews and ensure effective incident resolution and follow-up actions.
  • Manage and optimize the infrastructure, ensuring it meets current and future requirements.
  • Identify opportunities for automation to improve system reliability and operational efficiency.
  • Work closely with development, operations, and product teams to integrate reliability into the software development lifecycle.
  • Communicate effectively with stakeholders about system performance, incidents, and project status.
  • Define and track key performance indicators (KPIs) to measure system reliability and team performance.
  • Ensure systems adhere to security policies and compliance requirements.
Requirements
  • Proficiency in AWS, Azure, or Google Cloud, and infrastructure as code (IaC) tools like Terraform.
  • Experience with monitoring tools like Prometheus or Grafana for real-time monitoring and alerting.
  • Experience in managing and responding to system incidents and outages.
  • Proven experience leading and managing an SRE or DevOps team.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
  • Experience in planning and executing projects, including resource management and timeline adherence.
  • Experience working closely with cross-functional teams, including development, operations, and product teams.
What We Offer
  • Competitive compensation and benefits.
  • Learning and professional growth opportunities.
  • The tools you need, and enjoy using.
  • Frequent company events and talented colleagues from around the world.


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