Platform Implementation Lead
2 weeks ago
We're looking for a talented and customer-focused Onboarding Manager to join our team at Leadoo. As a key member of our Customer Success team, you will play a vital role in ensuring our customers have a successful onboarding experience and maximize the value of our platform.
As an Onboarding Manager, your primary responsibility will be to guide customers through the onboarding process, from setting up conversion tools to helping them achieve their conversion goals. You will work closely with customers, leading meetings, managing onboarding projects, and tailoring interactive content to suit their business needs.
You will also collaborate with our Customer Success team in Finland, sharing best practices and continuously improving our onboarding process. Your expertise in creating conversion tools with interactive content, setting up the Leadoo platform, and training end users on how to best leverage it will make a real impact.
Key Responsibilities:
- Lead new customers through the onboarding process, ensuring a seamless transition to using the platform.
- Design and build high-converting interactive content (e.g., chatbots, conversion tools) to help customers achieve their goals.
- Educate and empower end users to fully utilize the platform through hands-on training and support.
- Manage multiple onboarding projects simultaneously, ensuring timely delivery and customer satisfaction.
- Work closely with internal teams, including Product, Marketing, and Customer Success, to enhance onboarding strategies.
- Identify areas to optimize the onboarding process and enhance customer experience.
What We Offer:
- A competitive base salary and opportunities for growth and professional development.
- Well-being support, including access to online mental health tools and private occupational health care.
- Lunch benefits and sport & culture budget every six months to help you stay active and inspired.
- An employee referral program with attractive rewards for successfully referred candidates.
- Growth opportunities, including mentorship and professional development programs, and the chance to work with global teams.
- A collaborative culture with a start-up-inspired environment and the added support of an international leader.
- Global connection and opportunities to attend our annual kick-off event.
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