
IT Service Process Optimizer
7 days ago
About Anora Group Plc
Anora Group Plc is a leading company in the field of IT service management. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.
Job Summary
We are seeking an experienced IT Service Coordinator to join our team. The successful candidate will be responsible for coordinating and improving IT service processes, ensuring seamless operations and user experience.
Key Responsibilities
- Coordinate and improve IT service processes to ensure effective delivery of services.
- Administer and develop the Anora ITSM tool (Jira Service Management) and IT Knowledge base (Confluence).
- Manage SAP weekly releases and support the development of release and test management processes.
- Develop and maintain IT ticket reporting in Jira and Power BI.
- Collaborate with the Anora IT team, vendors, and business key users to deliver high-quality services.
Required Skills and Qualifications
- Bachelor's degree in Computer Science or related field.
- Minimum 2 years of experience in IT service management.
- Strong knowledge of Jira Service Management, Jira Software Tools, and SAP ECC system.
- Excellent problem-solving and conceptual thinking skills.
- Fluent written and spoken English language.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Dynamic working environment with a low hierarchy organization.
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