Customer Service Representative

1 month ago


Helsinki, Uusimaa, Finland Codento Full time
Customer Service Representative

We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative with the Swedish language.

Key Responsibilities:

  • Handle customer queries via phone, email, and chat, providing timely and effective resolutions.
  • Record case resolutions, ensuring cases are resolved within the case lifecycle, and escalate priority issues as needed.
  • Communicate effectively with internal and external contacts, striving to meet quality and performance standards.
  • Participate in ongoing training and perform ad hoc tasks to enhance client service and KPI improvements.

Requirements:

  • Excel in both independent and team settings.
  • Commit to exemplary customer satisfaction and adherence to project Key Result Areas (KRAs).

About Codento:

Codento is a company that values customer satisfaction and strives to provide excellent service to its clients.



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