Customer Service Representative
1 month ago
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative with the Swedish language.
Key Responsibilities:
- Handle customer queries via phone, email, and chat, providing timely and effective resolutions.
- Record case resolutions, ensuring cases are resolved within the case lifecycle, and escalate priority issues as needed.
- Communicate effectively with internal and external contacts, striving to meet quality and performance standards.
- Participate in ongoing training and perform ad hoc tasks to enhance client service and KPI improvements.
Requirements:
- Excel in both independent and team settings.
- Commit to exemplary customer satisfaction and adherence to project Key Result Areas (KRAs).
About Codento:
Codento is a company that values customer satisfaction and strives to provide excellent service to its clients.
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