Relocation Opportunity for Service Delivery Leader

Are you a seasoned professional looking to relocate to Malta and take on a challenging role in service delivery management?

We are seeking an experienced Service Delivery Manager to join our client's Microsoft Business Solutions team, a Microsoft Gold Partner and leader in implementing Microsoft software for medium to large organisations.

The ideal candidate will have a minimum of 7 years' experience in service delivery management within an IT Support/Managed Services environment and excellent communication skills with a strong command of the English language.

Responsibilities:

• Provide end-to-end ownership of customer service contracts
• Build relationships with customers to ensure renewals year-on-year of managed service contracts
• Take financial responsibility for the commercial elements of the customer service contracts
• Work across our ITIL-based services, incident, problem, change, and release management processes to deliver an exceptional customer experience
• Coordinate efforts and liaise between onshore, nearshore, and offshore teams
• Ensure effective management and process controls are in place, with clear escalation procedures
• Act as a point of contact and escalation for contracted end customers
• Track performance of services and prepare reporting on SLAs & KPIs
• Produce regular management reports for customers and attend review meetings
• Provide analysis, feedback, and actions based on trends, root cause analysis, and other reports
• Manage service improvement plans, including formalised creation and ownership with end customers

Requirements:

• Minimum 7 years' service delivery management experience in an IT Support/Managed Services environment
• Good communication skills with a strong command of the English language
• Strong customer focus with the ability to operate at all contact levels, including senior manager/director level
• Demonstrable problem-solving skills
• Strong commercial acumen with the ability to identify and effectively communicate commercial opportunities and issues
• Organised and delivery-focused with strong planning skills and process-driven approach
• Superior time-management skills along with a strong sense of urgency
• People-orientated with team lead qualities, experience of influencing and impacting leadership communities at varying levels
• Able to work independently with minimal direction
• ITIL certified

Benefits:

Our client offers a highly competitive salary of approximately €100,000 per annum, relocation support for you and your family, and a supportive onboarding team to help you through this process.

In return for your expertise, you can look forward to a long-term future with our client, where your contributions are valued and recognised. Whether it's great training and development, mobility opportunities, or corporate responsibility volunteering activities, you'll gain a wealth of experiences on which to build a rewarding career.

Don't worry about relocation - our client is committed to supporting you throughout this process. They provide a comprehensive relocation package to make the transition as smooth as possible.

This is a unique opportunity to relocate to Malta and take on a challenging role in service delivery management. Apply now to join our client's talented and successful team and start building a rewarding career.