Capacity Planning Lead

16 hours ago


Helsinki, Uusimaa, Finland Wolt Full time
Job Overview

We are seeking an Operational Efficiency Expert to join our Workforce Management team at Wolt. In this role, you will be responsible for driving operational efficiency across our regions, leveraging your expertise in capacity planning and workforce management.

About You:

To succeed in this role, you will need strong analytical skills, a proactive approach to problem-solving, and excellent communication and collaboration skills. You should have experience working with Workforce Management tools and technologies, including forecasting and scheduling systems.

Main Responsibilities:

  • Develop and implement strategies to optimize resource allocation under varying conditions, including ad-hoc scenario simulations and sensitivity analyses.
  • Analyze performance metrics such as handling time, occupancy, shrinkage, and other operational metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to drive operational efficiency and improve customer experience.
  • Design and implement basic data automations to increase the efficiency of Workforce Management processes.


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