Customer Success Transformation Director

4 days ago


Espoo, Uusimaa, Finland HP Full time

Driving customer success and satisfaction is a top priority for HP in the North West Europe market. As a key member of our team, you will be responsible for transforming our customer success print team into proactive sales-focused professionals who deliver exceptional results for our clients.

Key Responsibilities:
  • Lead the transformation of the customer success print team to adopt a proactive sales approach, focusing on client needs and delivering value-driven solutions.
  • Partner with the transition leadership team to drive success through initial onboarding, adoption, and finding added value for customers.
  • Develop and implement strategies to maximize renewal rates by partnering with pursuit leadership to ensure contract renewal success and aligning with HP's product and solution offerings.
  • Collaborate with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP's solutions and deliver against agreed-upon metrics.
  • Ensure regular strategic business reviews are held to communicate progress against agreed success plans, address and mitigate risks, and present innovation solutions.


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