Director of Global Strategy

7 days ago


Oulu, North Ostrobothnia, Finland EXFO Full time
About Our Team

We are a dynamic and innovative team at EXFO, and we are seeking a highly skilled and experienced Director to join us. As the Operations and Customer Experience Director, you will play a pivotal role in driving operational excellence and ensuring a superior customer experience.

Main Goals
  • Develop and implement effective strategies for process improvement and cost reduction to drive operational excellence.
  • Collaborate with cross-functional teams to ensure seamless execution of product demonstrations and maximize customer satisfaction.
  • Maintain clear and effective communication with stakeholders to ensure alignment and collaboration across the organization.
  • Oversee ESG initiatives for the Oulu site to ensure compliance with sustainability standards and promote responsible business practices.

Key Requirements

  • Proven experience in global operations, logistics, export controls, and customer experience management.
  • Strong knowledge of budgeting, performance metrics, and process optimization.
  • Experience in managing budgets and financial planning.


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