Vacancy | Senior Field Application Engineer | Espoo

2 days ago

Espoo, Uusimaa, Finland Septentrio Full time

For our EMEA Field application team, we are looking for highly qualified and motivated professionals like you. If you think you have what it takes to keep Septentrio firmly in Pole Position, get in touch.

We need you for the position of

Senior Field Application Engineer

The Job

The Senior Field Application Engineer (FAE) provides support to the Regional Sales Managers in the EMEA region, complementing the commercial pre-sales process with technical expertise across the entire Septentrio portfolio.

With a deep understanding of various applications utilizing high-end GNSS, INS, and timing solutions, the Senior FAE guides customers from product evaluation to system and OEM integration, ensuring the successful delivery of the final product. Pre-sales support is offered both remotely (office/home) and on-site at customer premises.

As the primary point of contact for the technical teams of key customers in their assigned geographical region, the Senior FAE fosters productive relationships with internal and external stakeholders. Additionally, they handle after-sales technical support cases in accordance with defined processes.

The Senior FAE has relevant experience in the field and trains & coaches other FAEs globally as required. In addition, they also provide training to the technical personnel of dealers and key customers on the Septentrio portfolio.

Your Mission

You will handle after-sales tech support cases raised by customers in your appointed geographical area, troubleshooting and resolving issues to ensure customer satisfaction using Septentrio products. You will need to gain proficiency in Septentrio's technologies, including on-receiver web UI, command interfaces, GNSS/INS data analysis, and post-processing software tools.

Collaboration with Regional Sales Managers on pre-sales activities is essential, where you will own the technical relationship while the sales manager manages the commercial aspect. You will also work closely with the 2nd line support team and global FAE teams for technical support issues and escalations, and provide customer feedback internally. Keeping your knowledge up-to-date with support from both the ASG Team and other FAE team members is crucial to provide accurate and current information to customers.

Your Qualifications

We are looking for someone with a good understanding of GNSS in general and who understands software and hardware integration of GNSS products.

We are looking for someone with:

  • More than 5 years' experience as a technical GNSS end-user and/or application & electronics integrator.
  • Specific knowledge of timing solutions, ROS, autopilots, electronics schematics, etc., is an asset.
  • A MSc/BSc in Computer/Electrical/Industrial/Geomatics Engineering, Physics, or equivalent.
  • Excellent communication skills are required as you will be the first point of contact for key customers. You're customer-oriented, solution-focused. Your level of English should be excellent, knowledge of other languages is an asset.
  • You should be able to flexibly work from the head office in Leuven, BE, and home, and be available to travel to customers and expositions (20-30%).

Our Offer

In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly. In order to have you at the top of your game, we'll also provide a 6-month extensive training about our products and applications, after which you'll join our Sales Team in Leuven and be in full command of your responsibilities.

So get in touch and help us shoot for the moon, the stars and beyond.

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