
Application Specialist
1 day ago
Application Specialist, Visma Sign
Sykkiikö sydämesi monikanavaiselle asiakaspalvelulle? Kiinnostaisiko työskentely menestyvässä SaaS-yrityksessä? Haluaisitko mukaan lämminhenkiseen tiimiin? :) Olemme kasvaneet yhden hengen asiakastuesta upeaksi yhdeksän hengen tiimiksi. Tuotteemme kasvun jatkuessa edelleen tiimimme on saanut mahdollisuuden etsiä uutta työkaveria, joten haemme nyt Visma Sign Customer Care -tiimiimme sovellusasiantuntijaa
Mikä sinua meillä odottaa?
Sovellusasiantuntijana autat Visma Sign -palvelun asiakkaita ja ratkot erilaisia ongelmatilanteita chatissa, puhelimessa ja muissa sähköisissä kanavissa. Asiantuntemuksellasi tarjoat lisäarvoa ja sujuvaa asiakaskokemusta niin suomalaisille, ruotsalaisille kuin norjalaisille asiakkaillemme.
Olet myös mukana kehittämässä tukimateriaaleja ja ideoit prosesseistamme yhä parempia yhdessä tiimikavereidesi kanssa. Asiakaspalvelun kehittämisen keskiössä on uusien ideoiden kokeileminen rohkeasti ja ilman ennakkoluuloja eksperimentoinnin hengessä. Kehitymme jatkuvasti toimintaympäristömme muuttuessa, ja sovellusasiantuntijan roolissa pääset osallistumaan myös koko ajan enemmän esimerkiksi asiakaspalvelun AI-ratkaisujen kehittämiseen, sekä haastamaan itseäsi teknisempien integraatiokysymysten parissa.
Tiimissämme päivääsi kuuluu haasteita, onnistumisia ja tiivistä yhteistyötä yli tiimirajojen muun muassa tuotekehityksemme kanssa. Oletkin parhaimmillasi ihmisten parissa työskennellessä ja nautit löytäessäsi parhaat ratkaisut asiakkaillemme
Viimeisimpänä muttei vähäisimpänä: Sinua odottaa aivan mahtava ja asiantunteva tiimimme
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