Manager, Field Technical Service Engineering

2 weeks ago

Espoo, Uusimaa, Finland Alcon Full time

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As Manager, Field Technical Service Engineering - Nordics, you will be leading the team to ensure Alcon equipment functions effectively. You will find and fix issues, recommend new products, and build customer relationships.

In this role, a typical day will include:

  • Leadership of the Nordics Technical Service team and Development Supervise, train, and develop Field Service associates to achieve departmental goals and ensure high team performance.

  • Service Operations Management Plan and oversee service activities to ensure timely, efficient, and cost-effective execution, including resource optimization aligned with strategic growth.

  • Training and Knowledge Sharing Deliver comprehensive training on product usage, troubleshooting, and maintenance for both internal teams and external stakeholders.

  • Customer Relationship Management Maintain and enhance customer satisfaction through effective service interactions and by building strong cross-functional relationships.

  • Sales Support and Collaboration Manage service agreement sales targets, support the team in achieving them, and collaborate with Sales and Marketing to align on priorities.

  • Technical Expertise and Project Oversight Perform complex technical tasks including troubleshooting, diagnose & repair, installations, upgrades, and preventative maintenance of Alcon surgical equipment within an assigned service territory; manage multiple technical projects and contribute to innovation and continuous improvement.

WHAT YOU'LL BRING TO ALCON:

  • Bachelor's degree (e.g. in electrical, electronic, biomedical, mechanical, or optical engineering), Professional certificate or equivalent Professional experience

  • Fluency in English and proficiency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) is required

  • Medical device experience in an engineering role within a theatre environment, working with advanced medical devices and medical lasers

  • Familiarity with GMP/QMS and local regulations

  • Strong leadership and management skills, fostering team effectiveness and motivation

  • Excellent communication and interpersonal abilities for seamless collaboration

  • Proven financial acumen, adeptly managing budgets and achieving targets

HOW YOU CAN THRIVE AT ALCON:

  • Be part of a collaborative team that values innovation, education and impact.

  • You get the chance to help people see brilliantly. You will play a big part in making a difference in the lives of patients and be part of a company with a clear purpose, cutting-edge innovation and breakthrough technology in eye-care.

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