Molecular Imaging SPECT Systems

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

Job Summary

We are seeking an experienced Service Technician with expertise in Siemens molecular imaging SPECT systems (Symbia, Symbia Intevo, Symbia Evo, Pro.Specta etc.) to serve as an escalation point for complex application, software, and connectivity-related customer issues. This is a customer-facing technical role focused on rapid resolution of DICOM, PACS, network connectivity, software installation, and Syngo configuration problems. The position combines remote support with occasional on-site escalation visits and requires exceptional troubleshooting skills, customer communication, and ownership of high-impact cases through resolution.

Primary Responsibilities

•  Act as the escalation owner for customer complaints related to:

•  DICOM conformance, image transfer failures, modality worklist issues, storage commitment, and query/retrieve problems

•  PACS integration issues (all major vendors – Sectra, GE, Philips, Agfa, McKesson, Fuji, etc.)

•  Network connectivity, firewall/port configuration, VPN, and HIS/RIS interface problems

•  Software installations, upgrades, patches, and update instruction procedures

•  Syngo platform configuration , , MI Applications, acquisition consoles, e.soft, etc.)

•  Perform remote diagnostic sessions via TeamViewer and other remote tools, on-site visits when remote resolution is not possible

•  Reproduce customer-reported issues in laboratory or virtual environments, create test cases, and validate fixes

•  Collaborate closely with Level 1 support, Field Service Engineers, Applications Specialists, and R&D/Factory Support teams

•  Document all cases thoroughly in and service tools, create knowledge base articles, and contribute to known issue databases

•  Drive critical situations (system down, major clinical impact) to resolution with clear customer communication and executive updates when required

•  Conduct proactive health checks and post-installation connectivity/verification audits when needed

Required Qualifications & Experience

•  Minimum 5+ years hands-on experience supporting Siemens SPECT or SPECT/CT systems (Symbia family strongly preferred) in a clinical environment

•  Expert-level knowledge of Syngo acquisition and processing software (MI Cardiology, MI Neurology, MI Oncology, MI General packages)

•  Advanced DICOM troubleshooting skills (able to analyze DICOM headers, use tools like DicomPing, Offis DCMTK, Wireshark for DICOM traffic)

•  Proven experience resolving PACS connectivity issues across multiple vendor platforms

•  Strong understanding of Windows Server/Client OS, SQL databases, virtualization (VMware/Hyper-V), and networking (TCP/IP, VLANs, routing, firewalls)

•  Experience with IHE integration profiles (SWF, PIR, CPI, etc.) and HL7 interfaces

•  Excellent customer communication skills with demonstrated ability to manage frustrated clinical staff and de-escalate high-pressure situations

•  Ability to travel up to 30% for on-site escalations (primarily domestic, occasional international)

Preferred Qualifications

•  Siemens Factory Training certifications (Symbia, , MI Applications)

•  CIIP (Certified Imaging Informatics Professional) or PARCA certification

•  Experience with NM-specific software (Cedars QGS/QPS, Emory Cardiac Toolbox, 4DM, Corridor4DM)

•  Familiarity with cybersecurity requirements in healthcare (HIPAA, FDA cybersecurity guidelines)

•  Previous escalation or Level 3 support role experience

Location & Work Arrangement

•  Hoffman Estates-based (United States, Chicago) with preference for candidates near major airports

•  laptop, phone, test equipment, and home office allowance provided for field escalation work

This is a high-visibility, high-impact role ideal for a seasoned SPECT specialist who thrives on solving the most challenging application and connectivity problems that frontline teams cannot resolve. If you have a track record of owning tough cases through to resolution and enjoy being the "go-to" expert that customers and colleagues rely on, this position will be extremely rewarding.

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Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here.

The base pay range for this position is:

Min $83,220 - Max $124,840

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

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