Customer Success Manager

1 month ago


Turku, Southwest Finland Luxid Group Full time
{"title": "Customer Lead Role at Luxid Group", "description": "About the Role

Luxid Group is seeking a highly skilled Customer Lead to join our Customer Success & Growth unit. As a key member of our team, you will play a crucial role in driving customer success and growth across our global client operations.

The ideal candidate will have a strong background in customer relationship management, with experience in demanding B2B solution sales. You will be responsible for formulating annual plans and roadmaps with clients, leading expert teams, and facilitating digital transformation, customer onboarding, and marketing technology utilization.

Key Responsibilities
  • Develop and execute customer success strategies to drive growth and retention
  • Lead cross-functional teams to deliver high-quality customer experiences
  • Collaborate with clients to understand their business needs and develop tailored solutions
  • Manage budgets and financials to ensure successful project delivery
  • Stay up-to-date with industry trends and best practices in digital marketing
Requirements
  • Proven track record in customer relationship management and B2B solution sales
  • Strong leadership and project management skills
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced, dynamic environment
  • Fluent English language skills
What We Offer
  • A dynamic and supportive team environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading digital marketing agency
", "lang_code": "en-US"}

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