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Service Engineer

1 month ago

Helsinki, Uusimaa, Finland Biisoni Oy Full time

About the Role

We are seeking a highly skilled Service Engineer to join our team at Biisoni Oy. As a Service Engineer, you will be responsible for providing technical support to our dealers, handling warranty and after-sales services, and developing service campaigns.

Key Responsibilities

  • Provide comprehensive technical support to dealers, including troubleshooting, repairs, and training
  • Manage warranty cases and develop service campaigns to ensure effective after-sales support
  • Collaborate with sales, procurement, production, quality, and product management teams to ensure project delivery and customer satisfaction
  • Occasionally travel internationally to support dealers and participate in service campaigns

Requirements

  • Proven experience as a Service Engineer or similar position in an engineering or service environment, preferably in the marine industry
  • Strong IT skills, including expertise in Salesforce or other ERP systems, and experience with data analysis tools like Power BI
  • Solid understanding of after-sales and service processes
  • Formal qualification in Mechanical, Electrical, or Automation Engineering (BSc or higher) or equivalent experience in boat building
  • Excellent communication skills in English, both written and verbal
  • Ability to work independently and collaboratively as part of a global team

What We Offer

  • A unique opportunity to work in a fast-growing, international company with an entrepreneurial drive
  • A forward-thinking, positive, and friendly working environment
  • Comprehensive onboarding and opportunities for skill development and growth
  • Flexible working environment with the option for partial remote work
  • Great employee benefits, including lunch, sports, and culture benefits, as well as leisure and travel insurance

About Biisoni Oy

Biisoni Oy is a leading provider of [insert industry/field], with a strong focus on innovation and customer satisfaction. We are committed to delivering high-quality products and services to our customers, and we are seeking a talented Service Engineer to join our team.