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Crypto Support Team Member

1 week ago

Helsinki, Uusimaa, Finland Tbwa ChiatDay Inc Full time
Crypto Support Role

We are seeking a highly motivated and detail-oriented Crypto Support Team Member to join our team. As a key member of our support infrastructure, you will play a vital role in building customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a day, seven days a week.

Your primary responsibility will be to promptly respond to customer inquiries across multiple channels, assisting users in navigating the intricacies of managing digital assets. You will also provide above-and-beyond customer experiences that leave a lasting positive impression, using problem-solving abilities to resolve unique customer problems and maintain consistent ticket housekeeping.

To succeed in this role, you must possess excellent written English skills, including proper grammar and punctuation, and be comfortable working in a fast-paced environment.

What We Offer

  • A remote environment with partially flexible hours
  • Collaborative and feedback-driven culture
  • Opportunity to grow

About Exodus

Exodus is a multi-asset cryptocurrency wallet with a built-in exchange feature. We started our movement in 2015 and have been a distributed team since then.