IT Documentation Lead

6 days ago


Helsinki, Uusimaa, Finland Kemira Full time

Kemira is a leading provider of sustainable chemistry solutions. Our global service desk team supports customers across various industries.

The IT Documentation Lead ensures that the support organization has access to accurate and timely information. This person creates training material and writes articles to support new agents.

Key responsibilities:

  • Owning the IT knowledge base
  • Creating training material on global processes

Required skills:

  • Over 4 years of experience in a global company, preferably in a senior service desk role.
  • Strong understanding of IT support processes and documentation.

This role requires excellent communication and analytical skills.



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