IT Help Desk Professional

5 hours ago


Helsinki, Uusimaa, Finland Avature Full time
Job Overview:
We are currently seeking a highly motivated IT Help Desk Professional to join our Lenovo PC Support Center. In this role, you will be responsible for providing technical support to both consumer and corporate customers, as well as to our field technicians working onsite.

Your Responsibilities:
As an IT Help Desk Professional, you will be responsible for troubleshooting hardware and software issues via phone and remote access, diagnosing problems and providing solutions to customers and technicians, ordering spare parts and delivering technical instructions, and ensuring a smooth and professional customer experience at every step. You will also be expected to maintain a high level of technical expertise and stay up-to-date with the latest technology trends.

Requirements:
We are looking for someone with experience and knowledge of personal computers (hardware and software), prior experience of providing customer support, and fluency in Finnish and English. You should also be flexible, proactive, and driven by problem-solving, able to identify opportunities to offer additional services that benefit the customer, and work well in a team and enjoy collaborating with others.

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