Service Delivery and Development Lead

5 days ago


Espoo, Uusimaa, Finland Metso Outotec Full time
About the Job

As a Service Delivery and Development Lead, you will play a critical role in driving the success of our Network Services portfolio. You will be responsible for managing the service pipeline, operational catalog, and technology retirement, as well as overseeing demand, capacity, and availability management.

The successful candidate will have at least 5-8 years' experience in various IT infrastructure network and manager positions, as well as experience with IT Service Delivery Management methodologies. Good understanding of ITIL and other infrastructure-related frameworks and best practices is also essential.

You will work closely with Metso Outotec's internal and external stakeholders, ensuring the success of all related operational services while working on development and continuous improvement using Agile working methodologies.

Key Responsibilities
  • Manage the Network Services Portfolio, including service pipeline, operational catalog, and technology retirement.
  • Oversee Network Services demand, capacity, and availability management.
  • Ensure Network Services architecture is designed, developed, and improved to align with business goals and industry best practices.
  • Lead service transitions for new and updated Network Services, following best practices to minimize business risks.
  • Maintain Service Asset and Configuration Management, ensuring proper documentation and oversight.
  • Drive Incident, Event, Problem, Change, Knowledge Management, and Request Fulfillment for Network Services.
  • Ensure service levels and quality meet agreed standards across all Network Services.
  • Safeguard the end-to-end security of Network Services configurations and environments.
  • Continuously optimize and improve Network Services for efficiency and performance.
  • Ensure compliance with security policies and best practices across all Network Services.


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