Hardware Support Specialist

3 days ago


Helsinki, Uusimaa, Finland RELEX Solutions Full time
Job Description:

We are seeking a skilled IT Asset Management Specialist to join our team at RELEX Solutions.

The successful candidate will play a critical role in ensuring the smooth operation of our IT infrastructure, supporting hardware requests, and contributing to sustainability efforts through effective asset lifecycle management.

Key Responsibilities:

  • Day-to-Day Operations and Ticket Handling
    • Respond to and resolve support tickets related to hardware requests, deployments, and replacements.
    • Ensure timely delivery of hardware to employees and troubleshoot issues as needed.
    • Maintain accurate records of ticket resolution and escalate complex issues to the IT Asset Manager.
  • Inventory Control
    • Monitor and maintain the IT asset inventory, ensuring records are up to date and accurate.
    • Conduct regular audits of hardware inventory to prevent discrepancies and track usage.
    • Assist with stocking, organizing, and labeling IT assets to streamline inventory management.
  • Recycling and Disposal Efforts
    • Manage the recycling and disposal of decommissioned IT assets in alignment with organizational policies and sustainability goals.
    • Coordinate with vendors or recycling partners for secure and compliant disposal.
    • Track and report on recycling efforts and asset disposal processes to support environmental compliance.
  • Hardware Deployment and Replacement
    • Support the setup, configuration, and deployment of IT hardware for employees.
    • Ensure seamless onboarding and offboarding by preparing and recovering IT assets.
    • Coordinate hardware replacement schedules to minimize downtime and maintain operational efficiency.


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