Implementation Project Manager

4 days ago


Helsinki, Uusimaa, Finland Klarna Full time

About Us

Klarna is a leading fintech company that empowers consumers to shop and pay in a way that suits them. With over 85 million active users and 2 million transactions per day, we're shaping the future of payments.

We're looking for an experienced Implementation Project Manager who will play a key role in ensuring our partners have a seamless experience with our products and solutions.

In this role, you will be responsible for managing multiple partner relationships and coordinating concurrent projects to guarantee high-quality integrations.

  • You will work closely with our product and engineering teams to deepen your knowledge of the e-commerce and payments industry.
  • You will provide feedback on Klarna's products to ensure they meet the needs of our partners and customers.

Key Responsibilities:

  1. Support the management of multiple partners and concurrent projects.
  2. Maintain integrations and troubleshoot issues, providing operational support as needed.
  3. Collaborate with internal teams to define the overall solution and scope of partner integrations.
  4. Drive priorities for the development team aligned with solution design and scope.
  5. Understand Klarna products' architecture and design to support successful integrations.
  6. Ensure Klarna quality standards are exceeded for partner integrations.
  7. Manage reported issues and coordinate their resolution.
  8. Set standards and processes for best practices in partner integrations.
  9. Provide internal training, documentation, and knowledge sharing on partner systems and integrations.

Requirements:

  • 3+ years of software solutioning or system integration experience.
  • Proven track record of building solutions and achieving goals with a structured and analytical approach.
  • Excellent written and verbal communication skills.
  • Familiarity with e-commerce shop systems or payment systems, specifically platforms and plugins.


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