Summer IT Support and Development Role

16 hours ago


Helsinki, Uusimaa, Finland Outokumpu Oy Full time

About the Role:

This summer trainee position offers a unique opportunity to gain hands-on experience in a dynamic IT environment, working closely with our End User Services team in Helsinki. As a summer trainee, you will contribute to various support activities, helping to ensure the smooth operation of our IT services.

Responsibilities:

  • Support Identity Access Management (IAM), ensuring efficient ticket resolution and minimal downtime for users.
  • Maintain Active Directory and Azure Virtual Desktop host pools, ensuring optimal performance and user experience.
  • Validate content in the Configuration Management Database (CMDB), ensuring accuracy and reliability.
  • Develop and maintain PowerBI reports from multiple data sources, providing actionable insights to stakeholders.
  • Manage the lifecycle of hardware assets, including workstation installations and lifecycle management.
  • Create and maintain Powershell scripts to automate daily tasks and improve efficiency.
  • Apply standard methods and procedures in all work tasks, ensuring consistency and reliability.
  • Assist in the implementation of Windows 11, ensuring a smooth transition for users.
  • Provide technical assistance to employees and devices, covering Windows, O365, desktop, laptop, printer, mobile device, and VDI solutions.

Requirements:

  • Fluency in English and Finnish.
  • Good progress in studies, ideally pursuing a Bachelor's or Master's degree in Information Technology, Engineering, or a related field.
  • Clear and professional communication with internal and external stakeholders.
  • Adherence to approved standard methods to ensure consistent and reliable work.
  • Accurate and up-to-date documentation of all work tasks.
  • Effective collaboration with internal IT teams and external delivery partners.


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