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Journey Analyst

1 month ago

Helsinki, Uusimaa, Finland Nordea Bank Full time

Job Title: Data Analyst / Data Scientist

Company: Nordea

We are growing our team in Data, Digital Sales and Engagement (DDSE) Finland, and we are looking for a person that loves working with data and analysis to join our existing Analytics team. In DDSE, we are a group of specialists in various fields, from digital marketing and content production to web analysis and data science. Collectively, we are responsible for engaging new and existing personal customers in digital channels and driving sales via online/mobile banking.

As a Data Analyst / Data Scientist, you will act as a link between data and omnichannel customer journey development. You will work on product portfolio, sales funnels, campaign performance, sales reports, customer segmentation, or propensity models for marketing. You are able to clearly communicate complex issues in an easy and understandable manner to a wide range of stakeholders.

Key Responsibilities:

  • Participate actively in the work of digital customer journey teams, training and coaching the team to utilize data & analytics
  • Give regular updates and insights on how omnichannel business is developing, including sales, activity performance, customer behavior, pricing, process steps, and demand
  • Help set up customer engagement activities, including analysis to identify target groups, evaluate data availability, support utilizing sufficient control groups, monitor the outcome of activities, and evaluate the results
  • Recommend and perform analysis of different data sources to spot development trends and pain points
  • Work together with a wider data analyst community to build analytics & tools needed for business development

Requirements:

  • Academic degree in a highly quantitative discipline, such as Computer Science, Physics, Statistics, Mathematics, Engineering, Economics, or Finance, with a strong understanding of statistical concepts and machine learning models
  • 2+ years of experience in data analytics, ideally with experience working on analytics / data science projects delivering tangible benefits / outcomes
  • Comfortable using languages for data science & statistics, such as Python, R, SQL
  • Familiarity with databases like Snowflake and visualization tools like Power BI
  • Proficient in written and spoken English and preferably also Finnish

Desirable Skills:

  • Understanding of Agile development principles
  • Financial industry expertise
  • Teaching experience

About Us:

Nordea is a leading financial services group in the Nordic and Baltic regions. We are committed to helping our customers achieve their financial goals and improving their quality of life. Our team is passionate about using data and analytics to drive business decisions and improve customer experiences.

Next Steps:

Please submit your application by [insert date]. We look forward to reviewing your application and discussing this opportunity further.