IT Manager, Enterprise Applications

Johns Hopkins Public Safety Information Technology (JHPS IT) support internal clients including the Johns Hopkins Police Department (JHPD) in its three jurisdictional boundaries and Johns Hopkins Public Safety Administration and officers throughout the Johns Hopkins University, Johns Hopkins Health System and Johns Hopkins Medicine. JHPS IT also provides incident response and service request management to external clients throughout the Johns Hopkin University, Johns Hopkins Health System, and Johns Hopkins Medicine.

We are seeking an IT Manager, Enterprise Applications and Data Services (EADS) who will be responsible for staff management and coordination/oversight of one or more JHPS-related IT-applications, IT databases, and data services that support JHPS, JHPD and their clients. They will also oversee management of EADS-related projects within the constraints of scope, quality, time and cost to deliver specified requirements and customer satisfaction.

Responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations. Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base. Manager will supervise frontline IT professionals, will act as a resource for staff including technical guidance, and may have some hands-on responsibilities. Recognized as an expert in group's supported technologies.

Specific Duties & Responsibilities

Strategy & Planning

• Provides input and recommendations to and/or formulates plans. Takes direction from leadership to implement those plans for the success of the unit.
• With an awareness of the organization's needs as well as the larger technology landscape of the institution implements technology solutions that meet departmental needs.
• Helps establish budgetary goals and provides input towards priorities. May develop IT operations budget.
• Participates in the establishment of technology policies and practices and implements them to ensure security and regulatory compliance.

Relationship Management

• Represents organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manages the customer relationship and satisfaction as well as adherence to service level agreements.
• Creates and promotes a culture of excellent customer service.
• Maintains relationships with customer base to better understand their needs and address organizational goals.
• Establishes and maintains ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintains relationships with technology vendors for the department.
• Coordinate and work closely with JHPS leadership, IT Managers, and Project Managers on new project estimation and project oversight.

Project/Produce Responsibility

• Within functional scope has direct responsibility for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Is responsible for multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members and monitoring progress toward completion.
• As necessary actively participates in group's delivery of services.
• Assist with audit and compliance evaluations related to governance requirements and industry frameworks and CJIS, NIST SP rev 4
• Work with JHPS leadership to determine appropriate statistical methods and conduct analysis.

Staff Management

• Recruits, develops, retains, organizes and manages performance of staff.
• Assigns tasks, monitors progress and provides guidance.
• Perform other related duties as requested.

• Cloud Serverless Computing Architecture
• Communication
• Information Technology Infrastructure Library
• IT Documentation
• IT Services Management
• IT Strategic Planning
• Project Management
• Software Development Life Cycle
• User Experience
• Workflow Management

• Bachelor's Degree
• Five years progressively responsible IT-related experience
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Two years of supervisory experience is preferred.
• PMP/CSM Certification or similar.

Classified Title: IT Manager 
Job Posting Title (Working Title): IT Manager, Enterprise Applications & Data Services (Johns Hopkins Public Safety)   
Role/Level/Range: ATP/04/PF  
Starting Salary Range: $85,500 - $149,800 Annually (Commensurate w/exp.) 
Employee group: Full Time 
Schedule: M - F 9-5 
FLSA Status: Exempt 
Location: Hybrid/Eastern High Campus  
Department name: VP for Public Safety Office of   
Personnel area: University Administration