Service Coordinator

5 days ago

Espoo, Uusimaa, Finland Evac Group Full time

Evac has been a pioneer in sustainable technologies and solutions for decades. Today we are the world's leading provider of integrated Evac water, waste and wastewater technologies, Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Our technologies address the increasing need for innovative solutions driven by the megatrends of climate change, circularity, and increasingly scarce freshwater resources. We contribute to a better environment and cleaner seas by helping our customers eliminate waste, conserve water, mitigate emissions, and lengthen the lifecycle of their vessels or buildings. Together with our 500 colleagues in 14 countries, we strive for a future with no waste.

We are looking for a Service Coordinator to play a key role in the smooth delivery of our global field service operations. In this position, you will take full ownership of service coordination activities, ensuring that internal teams and external partners work seamlessly together to support service projects worldwide.

This role is central to making sure our field service personnel and contractors are fully prepared for their assignment, covering travel, documentation, access arrangements, cost control, and project closure while maintaining high operational efficiency and customer satisfaction.

The role offers flexible working hours, allowing you to plan and execute tasks based on priority and cost efficiency.

Key Responsibilities

  • Coordinate end-to-end travel arrangements for field service personnel and contractors

  • Arrange shipyard and ship access, ensuring all required documentation is prepared and approved

  • Act as the main coordination contact point for customers during service assignments

  • Create and manage purchase orders (POs) for external service suppliers, contractors, and freelancers

  • Review and process supplier invoices in Medius

  • Handle internal cost reporting for personnel in the ERP system

  • Monitor and review service project cost reporting and support project closure activities

  • Own and maintain the Service Technician Request platform

  • Maintain assignment and resource planning across systems

  • Support the field service team with day-to-day coordination, requests, and problem-solving

  • Collaborate closely with Project Managers, Sales, Product Engineering, Warranty, and Field Service teams

Required Skills & Experience

  • Experience working with ERP systems, particularly Purchase and Project modules

  • Strong proficiency in Microsoft 365 (Outlook, Teams, SharePoint, Office) and PDF tools

  • Experience with Purchase-to-Pay (P2P) platforms such as Medius

  • Strong coordination and organisational skills, with the ability to manage multiple requests simultaneously

  • Confident communication skills in English, both written and spoken

  • Ability to quickly learn and navigate customer-specific platforms (e.g. shipyard systems, permits, SIPSI)

  • A proactive, structured, and service-minded approach

Why Join Us?

  • Be part of a global field service organisation with wide-ranging stakeholders

  • Take real ownership of service coordination from start to finish

  • Work in a flexible role where you can manage your workload strategically

  • Contribute directly to operational efficiency, customer satisfaction, and business results

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