System and Service Specialist

2 weeks ago

Oulu, North Ostrobothnia, Finland MVC Videra Full time


Description of the role

Join Our Team
 
Are you eager to work in a multi-national team of service and system experts? 
We are looking for a seasoned professional to join our team as a System and Service Specialist. You'll be working to provide our customers with  in-life services, deployment, and consultancy services. The customer solutions are centred around technologies such as video conferencing, unified communications/collaboration, and audio visual.
 
This role is suited for those who have gained previous work experience in similar roles. In this role you'll be working together with other stakeholders to develop and maintain new products and services. To succeed in this role, you'll need excellent communications skills and the ability to adapt into a dynamic work environment.

Responsibilities

Main responsibilities
As part of our team, you will play a crucial role in providing technical support to our customers, ensuring the smooth operation of systems and services.
You will be reporting to Regional Team lead.
 
Your main responsibilities will include:
  • Lifecycle Management: This role involves overseeing the entire lifespan of systems and services. You will manage customer solutions and systems from their initial implementation through ongoing management, up to the point of renewal or retirement.
  • Technical support and services: You will help our customers by giving solution support, maintenance, and technical consultation – to both new and existing solutions.
  • Custom Solutions Design: Your role involves the design and deployment of customer-specific video conferencing, unified communications and collaboration solutions ranging from integrations and hybrid deployments to complete on-premises and private cloud solution architectures.
  • Supplier Collaboration: You will work with our partners – technology suppliers – to develop, deploy, and maintain customer solutions and integrations.
  • Product Innovation and Development: In this role you will also participate in the creation and refinement of new products and solutions through new product development, ideation and research.
All in all, your role is crucial in supporting our customers in providing technical solutions to match their needs.

Requirements for the role

Requirements:
  • Finnish citizen (or min. 5 consecutive years in Finland), fluent Finnish speaker and consents to security clearance.
  • Great communication skills and ability to tolerate pressure.
  • Strong general understanding of IT infrastructure, AV devices and networks.
  • Ability to work across multinational teams and deliver results.
  • Fluent spoken and written English language skills, other languages considered beneficial.
  • Ability to generate documentation for internal and external purposes.
Considered as plus:
  • Bachelor's degree in business information technology / computer science / similar
  • Advanced skills in Kubernetes, Linux or UCC solutions


What we offer?
  • Hybrid workplace model
  • Lunch benefit
  • Occupational Health benefit
  • And more to find out in the interview


Why us?

We promote open culture that encourages employee involvement, support, flexibility, and freedom in decision-making.

About us

MVC Videra is a globally active AV, digital signage, UCC and workplace technology specialist, delivering solutions across Europe and beyond. Operating in Germany, Scandinavia, Finland, Spain, UK and US we bring over 30 years of expertise across a wide range of verticals and markets, including: 
- Corporate and enterprise workplaces 
- Retail and digital-out-of-home (DOOH) 
- Unified communications & collaboration (UCC)

Our unique advantage lies in blending end-to-end system integration with our services, monitoring platform and a scalable managed service offering. Together, these enable us to support clients far beyond installation — improving uptime, reducing support costs, and delivering deep operational insight across their estates.

  • Summer Trainees, Service Desk Specialist

    2 weeks ago

    Oulu, North Ostrobothnia, Finland Tieto Full time

    Job DescriptionLooking for a summer job that actuallymeanssomething?What if your work helped doctors, nurses, and patients every single day?Who We Are**At Tieto Caretech, we build technology that supports healthcare professionals in their daily work — making systems smoother, processes smarter, and care better. This summer, we're looking for a curious and...

  • Junior Startup Specialist, Business Oulu

    2 weeks ago

    Oulu, North Ostrobothnia, Finland Oulun kaupunki Full time

    Junior Startup Specialist – Join BusinessOulu's teamWe are looking for a Junior Startup Specialist to join our startup team at BusinessOulu. The job starts on January 1, 2026, and ends on December 31, 2026.As a Junior Startup Specialist, you will work closely with both aspiring and established startup entrepreneurs, as well as key ecosystem partners. Your...

  • Customer Service Specialist

    2 weeks ago

    Oulu, North Ostrobothnia, Finland Poolia Finland Full time

    Haemme useampaa Customer Service Advisoria tunnetulle finanssialan asiakkaallemme Ouluun. Tässä roolissa työskentelet pääasiassa puhelimitse asiakkaita palvellen ja autat heitä päivittäisissä pankki- ja finanssipalveluissa. Työt alkavat ja kestävät alustavasti noin puoli vuotta. Työ tehdään arkipäivisin toimistoaikoihin.Työn...

  • Service Process and Tools Manager

    2 weeks ago

    Oulu, North Ostrobothnia, Finland Kempower Full time

    About KempowerWith roots in the Southern part of Finland, Kempower is a globally operating DC fast charger designer and manufacturer with a vision to create the world's most desired EV fast charging solutions for everyone, everywhere.At Kempower, we're driving the Electric Vehicle evolution to create a cleaner and quieter environment for everyone. We inspire...

  • Trainee / (Junior) Specialist, HR Technology

    17 hours ago

    Oulu, North Ostrobothnia, Finland iLOQ Full time

    Making life accessibleJoin our success story iLOQ is an international company headquartered in Finland that offers intelligent locking systems and total access management solutions. We guarantee safe access to buildings and facilities. Our mission is to make everyday life easier with a diverse range of safe and sustainable products for individual buildings...

  • Security Specialist

    6 days ago

    Oulu, North Ostrobothnia, Finland Nan Fung Group Full time

    Company Overview​Nan Fung Group was founded in 1954 and has a track record spanning over 50 years with over 165 projects including residential, commercial and industrial buildings. The Group also strategically focuses on first-tier cities in Mainland China and recognises attractive opportunities for development and investment overseas, including New York...

  • Service Manager, Condition Monitoring

    4 days ago

    Oulu, North Ostrobothnia, Finland Valmet Full time

    Are you the key player of tomorrow committed to results and ensuring customer satisfaction? Do you have the drive and commitment to develop business and people to deliver best solutions to our customers?If yes, we can offer you intriguing and challenging position within a company close to customers characterized by technical expertise and business...

  • System-on-Chip Trainee

    2 weeks ago

    Oulu, North Ostrobothnia, Finland Nokia Full time

    Job DescriptionDuration: 6 months / FlexibleTarget start date: Spring 2026 / FlexibleEducational recommendations: Current MSc or BSc students in relevant areas, such as Electrical EngineeringLocation: Oulu, FinlandYou will be part of our Digital Front End (DFE) ASIC team, where more than 200 professionals are working on the Nokia ReefShark family of...

  • Senior Specialist, Logistics Operations

    1 week ago

    Oulu, North Ostrobothnia, Finland Moderna Full time

    If you're interested in this role, please apply in English and include an English version of your CV.The RoleJoining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.As an employee, you'll be part of a...

  • Client Relations Specialist

    7 days ago

    Oulu, North Ostrobothnia, Finland The Ohio State University Full time

    Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use...