ServiceNow Developer

The Role

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology, with a diverse pipeline of development programs across various diseases.

As an employee, you'll be part of a continually growing organization, working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives.

Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience, with the potential to make a significant impact on patients' lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw, Poland, a city renowned for its rich scientific and technological heritage. This hub provides critical functions, meeting the growing demand of Moderna's global business operations. We're inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As a ServiceNow Developer, you'll become a key contributor to the technical backbone of Moderna's digital operations. This individual contributor role will embed you at the heart of our Warsaw-based digital services team, delivering cross-functional platform solutions that optimize enterprise workflows and drive automation at scale. With deep technical ownership, you'll evolve our ServiceNow ecosystem—supporting ITSM, ITOM, HRSD, ITAM, and more—while shaping the platform's future and building next-gen digital experiences for employees. You'll work hands-on to unlock the platform's full potential, implementing scalable solutions and delivering rapid innovation across global business functions. If you're energized by working across teams, applying modern dev practices, and accelerating business transformation with platform thinking, this role is designed for you.

Here's What You'll Do

Your key responsibilities will be:

• Be a central player in our ServiceNow development team—designing, authoring, and maintaining end-to-end platform capabilities and documenting trade-offs through design docs and RFCs.

• Develop core configurations and customizations for modules including ITSM, ITOM, ITAM, HRSD, Performance Analytics, and scoped apps—ensuring architectural alignment with CSDM standards.

• Lead integrations with enterprise systems using REST, SOAP, IntegrationHub, and MID Servers, applying best practices in authentication, security, and error handling.

• Guide platform architecture decisions, weighing buy vs build and configuration vs customization with clear risk/effort/maintainability perspectives.

• Serve as a platform steward for release and upgrade governance—executing platform and application upgrades, update set promotions, and managing regression testing with ATF.

Your responsibilities will also include:

• Author and implement platform components such as Business Rules, UI Policies, Client Scripts, ACLs, and UI Builder elements to deliver rich user experiences.

• Embed and enforce development standards—naming conventions, performance tuning, secure coding—across the full engineering lifecycle through code reviews and design critiques.

• Actively participate in Agile ceremonies (backlog grooming, sprint planning, demos) and collaborate closely with Product Owners and the development manager to ensure transparency and alignment.

• Partner cross-functionally across Security, Compliance, Infrastructure, and Data/Analytics teams to drive roadmap alignment, instance strategy, cost controls, and governance.

• Champion reliability and security practices—define and monitor SLOs, drive incident response and postmortems, and build privacy/security-by-design into every solution.

The key Moderna Mindsets you'll need to succeed in the role:

• "We digitize everywhere possible using the power of code to maximize our impact on patients."
  As a ServiceNow Developer, this mindset fuels your drive to engineer scalable solutions across departments, ensuring we unlock the full value of the platform through smart automation and digitization of business processes.

• "We behave like owners. The solutions we're building go beyond any job description."
  You'll thrive when taking initiative, owning platform components from design to deployment, and pushing for long-term maintainability that serves Moderna's mission beyond immediate tasks. Your code becomes part of how we work, grow, and scale globally.

Here's What You'll Need (Basic Qualifications)

• 8+ years of professional experience, including 6+ years developing on ServiceNow across 3 or more capabilities (e.g., ITSM, ITOM, ITAM, HRSD, PA, Discovery/CMDB).

• Bachelor's in Computer Science or related field or 5 years of equivalent professional experience in lieu of a degree.

• ServiceNow certifications: at minimum CSA plus one or more CIS (e.g., CIS‑ITSM, CIS‑ITOM, CIS‑HRSD, CIS‑Discovery/CMDB) or CAD.

• 4+ years integrating ServiceNow with external systems using REST/SOAP, IntegrationHub, and MID Servers.

• Strong JavaScript/GlideScript skills and proficiency with HTML5, Java, AngularJS, jQuery, CSS; experience building Service Portal/Now Experience components.

• Hands‑on with Git‑based source control, CI/CD, and Automated Test Framework (ATF) in a multi‑instance environment (dev/test/prod).

• Excellent communication and stakeholder management; proven ability to lead design discussions and drive consensus.

Here's What You'll Bring to the Table (Preferred Qualifications)

• Deep knowledge of ServiceNow scripting patterns (Business Rules, Client Scripts, Script Includes, Scripted REST APIs, UI Builder/Now Experience).

• Expertise with Discovery and CMDB (MID Server architecture, probes/sensors, identification & reconciliation) and CSDM alignment.

• Experience eliciting and translating user requirements into scalable solutions; strong documentation of technical systems and user workflows.

• Background in life sciences/pharma/biotech or high‑tech; familiarity with regulated environments (e.g., GxP, SOX, GDPR) and validation practices.

• Exposure to one or more adjacent domains (eCommerce, data/ML platforms, cloud infrastructure) and to platform governance, license optimization, and cost/performance tuning.

• Thrives in a matrixed organization; Bold, Relentless, Curious, and Collaborative with a desire to make an outsized impact in a high‑growth, transformational company.

At Moderna, we believe that when you feel your best, you can do your best work.  That's why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness, nutrition, and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investments
• Location-specific perks and extras

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.  

By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities. 

We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S. 

As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact. 

If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit to learn more about our current opportunities. 

Moderna is a smoke-free, alcohol-free, and drug-free work environment. 

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply 

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We're focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best. 

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at  

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