Transformation Consultant

6 days ago


Espoo, Uusimaa, Finland SD Worx Full time

Key Responsibilities

  • Drive cross-border initiatives and efficiency improvements.
  • Oversee automation and internal tooling projects.
  • Act as the interface between Nordic operations and IT/system owners.
  • Translate business needs into system requirements.
  • Maintain training, documentation, and coordination for support systems.
  • Own and optimize key operational tools (ServiceNow, MyServicePoint, Talkdesk, Kantata, etc.).
  • Represent SD Worx in continuous improvement initiatives.
  • Identify and recommend business growth opportunities.
  • Develop and execute strategic business plans.
  • Improve internal and external processes.
  • Address and resolve customer dissatisfaction.


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