Solutions Management Expert Senior

1 week ago


Espoo, Uusimaa, Finland Basware Full time

Job Description

As a Senior CRM Solutions Manager, you will lead the design, implementation, and optimization of solutions using Salesforce and HubSpot, along with related integrations and tools. You will work closely with business teams to understand their goals and challenges, and use your expertise to design CRM solutions that drive efficiency and growth.

Your key responsibilities will include:

  • Partner with Business Teams: Understand business goals and challenges to design CRM solutions that drive efficiency and growth
  • Shape CRM Strategy: Define and maintain roadmaps aligned with business needs, ensuring scalability and continuous improvement
  • Lead CRM Implementation & Optimization: Oversee the design, execution, and enhancement of Salesforce and HubSpot solutions
  • Facilitate Collaboration: Organize workshops, lead discussions, and maintain strong cross-functional relationships
  • Data-Driven Decision Making: Conduct analysis to identify trends and opportunities for improvement
  • Ensure Quality & Compliance: Work with stakeholders to ensure solutions meet business requirements and best practices
  • Vendor & Stakeholder Management: Own relationships with CRM vendors, ensuring the best possible service, renewals, and optimization
  • Mentor & Lead: Support and guide Solution Managers and Specialists, fostering a culture of learning and excellence


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