Digital Transformation Lead

5 days ago


Espoo, Uusimaa, Finland Fortum Corporation Full time

Drive growth and customer satisfaction by leading commercial experiments and projects. Collaborate with cross-functional teams to implement Agile methodologies, design thinking, and Lean start-up principles.

About the role

As a key player in our Customer Success team, you will drive transformative commercial initiatives, projects, and experiments that enhance sales and service operations. Your goal is to deliver exceptional customer experiences and continuous growth within our Nordic consumer business.

In this role, you will:

  • Design, lead, and validate commercial experiments, projects, and events to improve sales and service operations and deliver exceptional customer experiences.
  • Assess market research, analysis, and offering development initiatives to identify and explore commercial opportunities.
  • Utilize data-driven insights and key performance indicators to assess project/operations performance, identify areas for enhancement, and drive decision-making to optimize commercial operations.
  • Contribute to organizational change and transformation. Champion a culture of experimentation, adaptability, and continuous learning to foster a dynamic and innovative commercial development environment.
  • Work closely with cross-functional teams, including marketing, sales, customer service, and product development, to ensure seamless integration of Agile principles into all aspects of the commercial development process.
  • Be an active and strategically contributing leadership team member in the Customer Success team, driving business planning and initiative portfolio.

About you

You have a proven track record in commercial development, with a focus on implementing Agile methodologies such as Lean start-up and design thinking. You possess strategic thinking and problem-solving abilities, a proactive and results-oriented mindset, excellent leadership and management skills, and exceptional stakeholder management and communication skills.

This role requires fluency in English and good capabilities in Microsoft Excel and PowerPoint. You are willing to travel and meet with colleagues across the Nordics.



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