Operational Supply Chain Liaison

3 days ago


Helsinki, Uusimaa, Finland Droppe Full time

About Us

Droppe is a tech company dedicated to simplifying the operational supplies market in Europe. Our mission is to provide a digital platform for teams to manage their supply needs efficiently. With our platform, teams can order, manage, and coordinate all their supply needs in one place.

At Droppe, we value innovation, collaboration, and customer satisfaction. We strive to create a seamless experience for our customers by automating repetitive tasks and eliminating unnecessary paperwork. Our goal is to help teams save time and focus on what truly matters.

Job Description

We are looking for a skilled and driven individual to join our team as a founding Customer Service Engineer. Your primary responsibility is to handle customer inquiries, solve operational bottlenecks, and create workflows that automate repetitive tasks. By combining hands-on customer engagement with scalable process design, you will ensure our customers enjoy a seamless experience in their procurement activities.

As a Customer Service Engineer, you will work closely with our sales and supply teams to identify improvement areas, reduce manual workload, and proactively eliminate recurring challenges. You will also help build a customer service team for tasks that are not yet fully automated, laying the foundation for Droppe's next generation of support.

Your Key Tasks

Some of your key responsibilities include:

  • Address incoming inquiries, troubleshoot issues, and maintain open communication lines to ensure quick problem resolution.
  • Automate repetitive tasks so that workflows can become fully scalable.
  • Work with customers by talking to users, understanding real-world challenges, and deepening trust in Droppe's platform.
  • Translate recurring customer questions into automated solutions that support self-service behavior.
  • Collaborate with Sales and Supply so that insights from support interactions feed back into sales and operational processes.


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