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Head of Retail Operations

1 month ago

Helsinki, Uusimaa, Finland Inchcape Europe & Africa Full time
About the Role

We are seeking an experienced and driven retail leader to manage our growing operations as the Head of Retail Operations at Inchcape Europe & Africa.

The successful candidate will be responsible for developing and implementing strategic plans to support business growth and achieve sales targets. They will lead the retail sales team with vision and ensure the alignment of operations and processes with the organization's objectives.

Key Responsibilities
  1. Leadership and Strategy
  • Develop and implement strategic plans to support business growth and achieve sales targets.
  • Lead the retail sales team with vision and ensure the alignment of operations and processes with the organization's objectives.
  • Monitor industry trends, market dynamics, and competitors to identify opportunities and threats.
Operational Management
  • Oversee the daily operations of the existing retail locations and ensure that the level of service is customer-focused and top-quality.
  • Effectively utilize best practices in sales, inventory management, and customer relationships.
  • Maintain the current high level of customer satisfaction and service quality.
Expansion Project for New Dealerships
  • Oversee the comprehensive project management of establishing new car dealerships.
  • Develop project plans covering all aspects of the project, such as dealership locations, staff recruitment, and operational launch.
  • Collaborate with stakeholders, importers, and local authorities to ensure the success of the projects.
Network Management
  • In collaboration with the importer, optimize supply chains and ensure timely availability of vehicles and spare parts.
  • Build and maintain strong relationships to achieve goals.
Team Leadership
  • Lead the recruitment, onboarding, and training of sales teams, service staff, and support personnel.
  • Create a positive, collaborative work environment where people want to work, thrive, and develop.
  • Ensure performance evaluations and development plans are made and updated as needed.
Financial Management
  • Prepare and maintain budgets, ensuring that operations meet set financial goals and performance targets.
  • Monitor and analyze financial reports and key KPIs to support business decisions.
Supplier Relations
  • Build and maintain strong relationships with suppliers.
  • Negotiate favorable contracts and ensure mutually beneficial partnerships.
Requirements

We are looking for a candidate with several years of leadership experience in the automotive industry, particularly in retail. This role requires versatility and a comprehensive understanding of the entire retail chain. The ideal candidate will have a strong understanding of car sales, dealership management, and market dynamics.

We also expect the candidate to have experience in the successful establishment of new car dealerships. As a person, we hope you are driven, self-directed, and passionate about cars. We expect you to have excellent leadership, communication, and interpersonal skills. Strategic thinking and the ability to make data-driven decisions are essential for success in this role.

We hope you are competitive and accustomed to setting, achieving, and exceeding targets. Fluency in English is a requirement, as is also fluency in Finnish. We expect you to be experienced in making and delivering presentations and reporting directly to the corporate leadership team.