ServiceNow Expert

We are seeking a highly skilled ServiceNow Specialist to join our team at Codento. As a ServiceNow Specialist, you will be responsible for designing, developing, testing, and implementing ServiceNow solutions to improve business processes and drive automation across the ServiceNow Platform.

• Work closely with customers to research, design, develop, and deliver innovative solutions to improve their business processes and drive automation across the ServiceNow Platform.
• Assist or drive design workshops across projects to improve platform adoption and user experience.
• Design, develop, test, and document ServiceNow ITSM/ITOM/SPM/HRSD/CSM based solutions utilizing the platform's workflow and integration capabilities.
• Create ServiceNow reports and Performance Analytics dashboards.
• Prepare prototypes in demo instances for proposed solutions.
• Analyze ServiceNow releases and upgrades and how they impact the current features and applications in use.

• Several years of experience designing, developing, testing, implementing, and maintaining the ServiceNow platform and integrations.
• Certified ServiceNow System Administrator. Additional ServiceNow certifications are a plus (e.g., CIS – ISTM/ITOM/SPM).
• Several years of technical and functional experience with ITIL Service Management processes.
• Exceptional interpersonal, communication, facilitation, and influencing skills.
• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Strong supplier management skills to help provide direction and ensure quality of services.
• Experience in Agile/Scrum methodologies and ITIL.
• Demonstrable experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, SharePoint, Project, Visio.
• Experience within Multi Service Provider (MSP) solutioning based on ServiceNow.
• Understanding of the key technologies relevant to the ServiceNow integration solutions (e.g., Web services APIs, MID Servers, Import Sets, and SSO).
• General understanding of Database technologies such as SQL, MySQL, Oracle.
• Experience in planning and execution of ServiceNow upgrades.

• Global training and development support with free access to +250,000 classes and certifications from Coursera, Pluralsight, Harvard Spark, and more.
• Fair and equal career management program and an unparalleled network of experts to learn from.
• Flexible working hours and remote working policy.
• Modern office spaces with a gym, swimming pool, and spa area in Helsinki (you can also have our Lappeenranta office as your home base).
• Extensive benefits to support your health and wellbeing.

We are a global company with our roots in France. Our culture is strongly based on teamwork and helping one another. We offer you a place to grow and enjoy your work with exceptionally cool colleagues, reasonable working hours, and motivating learning and development possibilities.