Operations Training Manager

7 days ago

Helsinki, Uusimaa, Finland AXA Partners Full time

Job Title: Operations Training Manager at AXA Partners

Location: Balma (France), Shannon (Ireland), or Helsinki (Finland)

About The Position

We are looking for an Operations Training Manager who will be responsible for designing and implementing the global learning strategy for AXA Partners CLP. Working closely with other departments, you will oversee a team of Learning specialists and ensure that necessary technical and soft skills are provided to our organization. You will also participate in projects involving new learning methods and new ways of working for employees.

Key Responsibilities

Designing and implementing world-class learning for operations in all regions, as well as creating an onboarding program for all new CLP employees. It is essential to translate operational strategy into a learning strategy, to ensure that minimum skill requirements within operations are met and improved, and to coordinate the delivery of training and development programs, including technical training and operational skills. Additionally, it is important to ensure the quality of training delivery, to foster team innovation, to remain involved in the creation and delivery of online learning packages, and to support the Operations leadership in executing new projects. Furthermore, it is crucial to act as a subject matter expert on related topics, to foster innovation, to test new learning solutions, and to remain flexible to adapt to changes in the company.

People Management And Engagement

People management and engagement require a holistic approach to creating a positive work environment where employees feel autonomous and encouraged to develop. This involves modelling AXA's values in daily leadership, working closely with HR, team leaders, and Operations Directors to identify training and development needs, and implementing best practices to drive operational excellence. Daily performance management, conducting regular team meetings and individual interviews, promoting two-way communication channels, supporting problem-solving, and a "can-do" attitude, as well as promoting a values-based, innovative, and continuous improvement culture are key aspects of this role. Additionally, it is essential to play an active role in the employee and customer experience pillar to foster communication, community, care, celebration, and engagement within the organization.

Controls And Compliance

Controls and compliance involve standardizing new learning materials across all regions, ensuring compliance and regulatory training offerings are completed on time, and managing the learning team's budget.

Your Profile

About You

  • 5+ years' experience in insurance, financial services or similar industry, ideally in an Operations environment
  • Previous management experience leading a successful team to achieve KPI targets
  • Experience in designing and facilitating large scale learning initiatives
  • Cross-functional teamwork capabilities and experience inspiring and challenging stakeholders to try out new ways of learning
  • Proven record of driving performance management
  • Cross-functional experience, working in matrix organizations
  • Flexibility and adaptability on changing environments and needs
  • Experience in the design, delivery, development and analysis of training
  • Fluency in English
  • Awareness of Project Management methodologies
  • Background in competency assessment and the evaluation of training
  • Exposure in the insurance or Financial services industry
  • Curious and positive mindset with high interest in new technologies and new ways of learning
  • Leading and managing teams with compassion, encouraging creativity and diverse ideas
  • Capable of motivating others, inspire ideas and foster supportive and diverse teams
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract). Learn more about the Reforest Program here.

About AXA

AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.

About The Entity

AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners' role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.

What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone's skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.
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