Engineering Team Lead, Conversational AI
2 days ago
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
World-class customer service is one of the cornerstones of Wolt. Over the years, we have invested a lot in our in-house built support tooling as we believe that it's the only way we can ensure satisfaction for all of our customers and partners in each of the 30 countries that we operate in. We take huge pride in our customer operations' quality, so on top of building delightful support experiences in our consumer app, we also want to proactively identify and solve issues before our customers and partners even notice something might be wrong.
The Conversational AI is a new team that has its mission to bring conversational AI capabilities to our customer support. By leveraging the AI/LLM models the team intends to improve the customer experience by first capturing the essence of the customer's issue so our support associates can help the customer most effectively, and then in some cases even let the customer have their issue solved in a fully self-service fashion, and everything via the regular chat interface that our customers are familiar with.
As a team lead, you'll be an inspirer, facilitator, and an enabler for the team to do what they do best by running the weekly cycle of the team, participating in designing technical solutions, making personal development plans, hosting regular 1on1s, taking part in recruitment, and being there for your team whenever they need you.
At Wolt, we work with high ownership in small cross-functional teams where each team member works around the whole software development life cycle. Each and every one of our product team members have a say in where we are going and what solutions we implement.
This role can be based in Helsinki.
QualificationsWe expect you to be a good communicator, willing to serve people in and outside of your team, and a product-oriented and proactive problem solver willing to bring up issues in a constructive manner to the team and the whole Wolt Product team. You know what it takes to develop top-quality software, take care of people, and achieve ambitious goals together.
You are a rare gem when you also have a solid engineering background with Python and experience delivering AI-enabled initiatives, so you will be able to speak the same language with your team and stakeholders. We also expect you to have experience working in an environment where the data is at the center of how decisions are made. So if you're looking for a role to combine your engineering, leadership and passion for AI - this is it
Additional informationThe position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us
The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you'll own a piece of the pie.
Our Commitment to Diversity and InclusionWe're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
I understand that my personal data will be processed in accordance with Wolt's recruitment privacy statement.
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