Service Enablement Program manager EMEA

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As the Service Enablement Program Manager you will be responsible for planning, coordinating, and delivering cross-functional programs that improve service delivery capability, adoption and consistency across EMEA.

Operating within a complex environment (20+ countries and 5 service lines), the role ensures that execution teams are fully enabled to deliver services effectively and at scale.

This position acts as a key integrator across Operational Excellence pillars (Quality, Performance Management, Enablement and Technology & Digitalization) and as a bridge between strategy and execution, ensuring that initiatives contribute to overall business objectives and driving measurable business outcomes.

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What you’ll do:

Program Strategy & Planning

Define and structure program objectives, scope, and success criteria aligned to EMEA Services goals

Develop program roadmaps, timelines, and milestones across multiple workstreams

Translate services operations gaps into structured initiatives

Ensure alignment between strategic priorities and execution

Program Governance & Delivery

Lead execution of cross-functional programs in alignment with OpEx pillars

Establish governance frameworks, processes, and reporting structures

Monitor progress, manage risks, dependencies, and escalations

Ensure delivery on time, on budget, within scope and aligned across functions

Cross-Functional Coordination

Coordinate across functions (operations, finance, IT, commercial, etc.) to ensure aligned execution

Manage interdependencies and integration across pillars to maximize program effectiveness

Facilitate decision-making and ensure clear communication across stakeholders

Business Value & Performance Management

Track and measure program performance and business outcomes

Ensure initiatives deliver tangible value (cost savings, revenue growth, efficiency gains)

Establish and monitor KPIs and dashboards

Drive continuous improvement and course correction as needed

Performance & Impact Measurement

Define and track KPIs such as adoption rates, time-to-productivity and improvement in delivery Performance KPIs

Provide clear executive-level reporting on impact

Stakeholder & Executive Management

Engage and influence senior stakeholders and leadership teams

Provide regular program updates, insights, and executive reporting

Facilitate alignment on priorities, trade-offs, and decisions

Act as the primary point of contact for program governance

Change Management & Adoption

Drive organizational change associated with program initiatives

Ensure successful adoption of new processes, tools, or business models

Support communication, training, and stakeholder engagement activities

Qualifications:

• Bachelor’s / master’s degree in business, Engineering or related field

• 8–12+ years in program management, consulting or operations leadership

Skills:

• Experience in multi-country environments (EMEA preferred) and service delivery organizations

• Experience in budget management, governance, and stakeholder engagement

• Proven track record managing complex, cross-functional programs

• Advanced program and project management expertise (PMO, Agile/Waterfall)

• Strong strategic thinking and execution capability

• Excellent stakeholder management and influencing skills

• Ability to translate business problems into structured programs

• Analytical mindset with data-driven decision-making

• Strong communication and leadership skills

We Offer:

• Competitive benefits package

• Challenging projects in dynamic collaborative team

• Learning & Development - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University