Junior Engagement Manager

1 day ago

Helsinki, Uusimaa, Finland WithSecure Full time

At WithSecure, we protect businesses all over the world. Our SaaS solutions safeguard against modern cyber threats, and our innovative Co-security approach reflects our belief that true protection requires collaboration and shared expertise. No one can solve every cyber security problem alone. Our vision is to become Europe's flagship in cyber security. Every day, our talented teams work to prevent cyber extortion, secure critical infrastructure, and prevent misuse of sensitive data. At WithSecure, it's our people who make us exceptional – a diverse community that values passion, purpose, and a commitment to workplace well-being. If you're ready to make an impact with a company that's transforming cybersecurity, we'd love to hear from you.

We are looking for someone who has some experience working with clients in a fast paced environment to jumpstart their career in one of the worlds must meaningful industries

As a Junior Engagement Manager, you will play a key role in the liaison with clients and often complex logistics surrounding the delivery of our services. Within the delivery team you will support the Account Directors with key account development and strategy, whilst also working closely with the technical teams to effectively plan and schedule projects. This role will require you to work in a fast-paced environment where you will be making important business decisions on a daily basis, managing multiple tasks at the same time and be responsible for supporting each practice to meet utilisation targets.

The successful candidate will be joining a fun and supportive team who value each other's input. We encourage our employees to put forward innovative ideas on how we can work smarter and provide an even better experience for our clients.

Key Responsibilities

  • Liaise with clients on upcoming, on-going and recently completed engagements
  • Develop and maintain strong working relationships with clients to help increase the revenue stream outside of new business, ensuring that this is aligned with the WithSecure model
  • Develop a firm understanding of the strategy for key accounts, supporting the Account Directors with all future account development
  • Work with the Account Directors, Consultants and the client to produce proposals, statements of work and project briefs as well as to identify and implement continuous improvement
  • Plan and schedule projects to manage client satisfaction, consultant workload and skills development
  • Manage change requests and escalate commercial issues as appropriate to the Account Directors
  • Continually review project delivery processes to ensure that the client's service and delivery expectations are met, alongside any specific contractual requirements
  • Continually review delivered projects for clients to verify recognised income and ensure invoicing is completed in a timely manner
  • Regularly attend and contribute to client Strategic Account Reviews
  • Work closely with business areas to ensure that all internal systems are always up to date and accurately reflect the position of the business
  • Adhere and keep up to date with compliance regulations, as per company policy

What are we looking for?

  • The ability to manage multiple tasks at the same time
  • Proven experience in a similar role or project coordination/events coordination
  • Excellent verbal and written communication skills
  • The ability to make decisions independently
  • Thrives in a fast-paced environment with the ability to work under pressure
  • Can-do positive attitude
  • The ability to create solutions easily
  • Works proactively as a team
  • All candidates must be eligible to live and work in the UK, and must be capable of achieving at least SC level UK Government Security Clearance

Bonus points

  • A Bachelor's degree or equivalent qualification in a relevant subject area

What will you get from us

  • Experience in working within the world-class cybersecurity company as a part of a talented team
  • Flexible working
  • Structured career path
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