Debt Collection Officer

Job ID: 23073 

Would you like to join a dynamic team within Credit Services area with high ambitions for successful deliveries? We are now looking for a Debt Collection Officer in Forbearance Services who will work in Forbearance Service Unit, servicing  Business Banking with forbearance calculation, registration, control and monitoring.

In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.

About this opportunity

Welcome to the Forbearance Services team. We add value by supporting our customer facing advisors with the forbearance process to help them make the right decisions at times, when our customers may face financial difficulties, and capture the related data. As the Debt Collection Officer, you’ll play a valuable role in centralising calculation and registration of forbearance measures and completeness control.

What you’ll be doing:

• Net Present Value calculation upon request from Customer Relationship Unit i.e. relationship managers.
• Data driven completeness controls.
• Registration in the Forbearance Documentation Tool.
• Take part in setting up and stabilization of current and new tasks/projects.
• Build relationship with Stakeholders, to ensure smooth communication and effective co-operation.

You’ll join a team with many development opportunities in an area of high attention. The role is based in Helsinki.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

• Have ability to work in a team (team player).
• Have attention to detail.
• Have an analytical mindset.
• Have a pro-active approach and can clearly and precisely communicate with the team and Stakeholders.
• Are eager to face new challenges and learn new things. 

Your experience and background: 

• Graduate of a secondary school or university.
• English on an advanced level (both written and spoken).
• Good knowledge of MS Office tools (in particular Excel).
• Interest in working within a financial industry.

If this sounds like you, get in touch

Next steps

Submit your application no later than 22/03/2024. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.